Agentforce for Field Service Pricing
Empower your teams with trusted AI in a single solution.
Choose the right edition for your business needs.
Start by selecting your Field Service edition. Some editions already include AI right out of the box. For the others, you can easily add Agentforce for Field Service at this price point.
Agentforce for Field Service
Empower your teams with trusted AI in the flow of work.
$
125
USD/User/Month
- Assistive AI for Dispatchers & Mobile Workers
- Unmetered Employee Agent usage
- Operations suite powered by Tableau Next
See what's included.
Extend the power of Field Service with these related apps and add-ons.
Asset Service Lifecycle Management
Manage the lifecycle of your install base, from work order quoting to service campaigns, with complete customer and asset data.
Visual Remote Assistant
Schedule external, non-employee users, with access to work orders, cases, contracts, and accounts.
Appointment Assistant
Deliver real-time updates to your field service customers
Self-Service
Deflect cases, cut costs, and boost efficiency by empowering your customers to find answers first.
Digital Channels
Deliver seamless, personalized conversational experiences across channels — at scale.
Next, choose the Success Plan right for you.
From resources to embedded experts, get the right level of support and expert guidance for your business.
Standard Success Plan
Set your company up for success with self-guided, always-on resources.
Included in all licenses
- Access to Knowledge Articles, documentation, and Trailhead
- Global Trailblazer Community
Premier Success Plan
Start strong and grow your business with expert guidance and expedited support.
30% of net license fees
- Expert guidance and product education
- Health checks and recommendations
- Access to 24/7 support for business-stopping issues
- Bundled with Unlimited Edition
Signature Success Plan
Get the most value from Salesforce with a proactive partnership and personalized experience.
Contact your account executive
- Designated Customer Success Manager
- Customer Success Score
- Proactive Monitoring and Key Event Management
- Fastest 24/7 support response times
Find your path to AI success with the right experts and apps.
Leverage Professional Services and Salesforce Certified Partners for the expertise, agents, and apps needed to unlock your data and secure long-term AI success. Depending on your unique needs, engaging one or both can maximize your ROI.
Professional Services
Realize value quickly and become self-sufficient with Salesforce.
Partners
Connect with agents, apps, and experts to build and grow your business with AI and Salesforce.
Ready to take the next step with the service solution built on the world’s #1 CRM?
Start your trial.
Try Service Cloud free for 30 days. No credit card, no installations.
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* This edition requires an annual contract.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
This page is provided for information purposes only and is not warranted to be error-free, nor is it subject to any other warranties.
Agentforce for Field Service FAQ
Agentforce for Field Service offers several pricing options: per-user licensing for unmetered internal use, consumption-based credits where each AI action draws from a pool of purchased credits, and an enterprise bundle that combines unlimited use with credits and additional features. Contact us to find the best pricing option for your business.
Agentforce for Field Service is a suite of generative and agentic AI capabilities that enhance field service operations by assisting teams with administrative tasks such as troubleshooting and reassigning work. It provides technicians and dispatchers with a conversational interface to access data, knowledge articles, and AI-driven guidance, improving overall effiency.
While there isn’t a standalone free trial for Agentforce for Field Service, customers on Enterprise Edition or higher can access it at no cost through Salesforce Foundations. It’s also available to explore in a Developer Edition org.
Yes, Agentforce for Field Service is part of Salesforce Field Service Management. It extends the platform with AI agents that help dispatchers, schedulers, and technicians work more efficiently through features like filling schedule gaps, pre-work briefs, on-site knowledge search, and post-work summaries.