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Customer Service Content Hub

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See Why Humans Will Remain at the Core of Great Customer Service

Explore the future of service agents in an AI world.

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Connect mobile workers. Deliver better experiences.

Field service workers need a 360-degree view of your customers to get the job done right. It's time to connect them to your CRM.

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Level up your digital customer service. Let’s explore how.

Get your step-by-step guide to empowering customers on all digital channels — and winning loyalty.

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Service Cloud Pricing from Salesforce

Salesforce offers three customer service software pricing plans for Service Cloud, the support platform that satisfies customers and improves service team productivity.
All pricing plans include the following customer service tools: case management, Contact & lead management, web & email case capture, automatic case assignment & queue management, auto-response emails, escalation & routing, dashboards & reports, email integration, phone system integration, process automation, and mobile apps.

Lightning Professional: Complete service CRM
Lightning Enterprise: Customization, workflows & approvals, enterprise analytics
Lightning Unlimited: Unlimited customization, knowledge base, 24/7 support, online training

B2C CRM for Improved Customer Satisfaction: Effectively track and record customer data to coordinate company resources for providing a better customer experience.

Improve Customer Service: Avoid small missteps that can have big ramifications for your business.

Types of Customer Service Tools:Ensure that your service experience will seamlessly scale as you grow.

What is Customer Service?: Customer support is more than just providing answers - it’s an important part of the promise your brand makes to its customers.

Customer Service Solutions: As you evaluate help desk solutions, think about these six must-have features and what benefits they could have for your business.

Why is Customer Service Important?: Great customer service needs to be a part of your company DNA from day one.

Customer Service Best Practices : Keep your clients' top priorities in focus with these customer service best practices.

Customer Service Goals: Understand how defining customer service metrics help to set a baseline of what’s an exceptional level of customer satisfaction and how to improve.

Important Customer Service Skills: See the top 15 skills your service reps need to get the job done.

Field Service Management: SConfused by field service management? No need to be find out what it is and how to use it.

Exceed every customer’s expectations on every channel. Start here.

Customer Service Content Hub

Featured Content

See Why Humans Will Remain at the Core of Great Customer Service

Connect mobile workers. Deliver better experiences.

Level up your digital customer service. Let’s explore how.

Other Resources

Find Content

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Service Cloud Pricing from Salesforce

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