Automatically route cases, leads, or other work to the most appropriate, available employee. Distribute work based on skill set, availability, or workload. Always be sure high-priority work gets the immediate attention it needs.
Push cases and conversations from any channel directly into the agent workspace — even IoT signals. Give agents one place to talk to customers no matter what channel they use, whether it's messaging, chat, social, email, or voice.
Give your managers a bird's-eye view of their contact center activity, and let them monitor conversations between agents and customers and send helpful messages. Give your agents the ability to raise flags on conversations when they require assistance.
Service Cloud makes all facets of customer service simple and easy to manage. As we take our businesses to our mobile phones, Salesforce is there. With our Service Cloud mobile app, we allow your employees to manage, track, and report on customer service cases from anywhere. Try mobile customer service by Salesforce.