Einstein 1 Service Edition is the best of Salesforce for Service.

Learn more.

Service Pricing

Explore customer service and Service Cloud pricing to find the right solutions for your business.

First, choose the right Service Cloud edition for your business needs.

Starter Suite

The simple CRM suite with marketing, sales, service, and commerce.

$ 25

USD/User/Month

(Starting price. Transaction fees apply. Billed monthly or annually.)

Dynamic Email Marketing and Analytics
Out-of-the-box Sales Processes
Seamless Customer Service
Simplified Storefront Builder

Try for free

Pro Suite

The flexible CRM suite with even more marketing, sales, service, and commerce tools.

$ 100

USD/User/Month

(Starting price. Transaction fees apply. Billed annually. Contract required.)

Everything in Starter plus Enhanced, Real-Time Chat
Greater Customization and Automation
Sales Quoting and Forecasting
Access to AppExchange

Try for free

Enterprise

The CRM for service with built-in AI.

$ 165

USD/User/Month

(Billed annually)

AI for Customer Service
Self-Service Help Center
Workflow Automation

Try for free

Unlimited

The CRM for service with chat and 24/7 support.

$ 330

USD/User/Month

(Billed annually)

24/7/365 support
AI-powered Chatbots
Chat

Try for free

Einstein 1 Service

The best of Salesforce for Service with trusted AI & Data.

$ 500

USD/User/Month

(Billed annually)

Everything in Unlimited plus Digital Channels, Service Intelligence, and Slack
Einstein Copilot (Beta) powered by generative AI
Data Cloud

This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.

Compare editions and top features.

	Pro Suite $ 100 user/month $ 100 user/month 100 € user/month AU$ 140 user/month 12000 円 user/month 1000 kr user/month £ 80 user/month	Enterprise $ 165 user/month $ 165 user/month 165 € user/month AU$ 231 user/month 19800 円 user/month 1650 kr user/month £ 132 user/month	Unlimited $ 330 user/month $ 330 user/month 330 € user/month AU$ 462 user/month 39600 円 user/month 3300 kr user/month £ 264 user/month
Case Management
Omni-Channel Routing
Knowledge Management
Service Contracts and Entitlements
Premier Success Plan*	Available for Purchase	Available for Purchase
Einstein for Service		Available for Purchase	Available for Purchase
Unified Voice & Messaging
Service Intelligence		Available for Purchase	Available for Purchase

	Starter Suite $ 25 user/month $ 25 user/month 25 € user/month AU$ 35 user/month 3000 円 user/month 250 kr user/month £ 20 user/month	Pro Suite $ 100 user/month $ 100 user/month 100 € user/month AU$ 140 user/month 12000 円 user/month 1000 kr user/month £ 80 user/month	Enterprise $ 165 user/month $ 165 user/month 165 € user/month AU$ 231 user/month 19800 円 user/month 1650 kr user/month £ 132 user/month	Unlimited $ 330 user/month $ 330 user/month 330 € user/month AU$ 462 user/month 39600 円 user/month 3300 kr user/month £ 264 user/month
Chatter
Salesforce Mobile App
Files
Topics and Recommendations
Swarming*
Slack*	Available for Purchase	Available for Purchase	Available for Purchase	Available for Purchase

	Starter Suite $ 25 user/month $ 25 user/month 25 € user/month AU$ 35 user/month 3000 円 user/month 250 kr user/month £ 20 user/month	Pro Suite $ 100 user/month $ 100 user/month 100 € user/month AU$ 140 user/month 12000 円 user/month 1000 kr user/month £ 80 user/month	Enterprise $ 165 user/month $ 165 user/month 165 € user/month AU$ 231 user/month 19800 円 user/month 1650 kr user/month £ 132 user/month	Unlimited $ 330 user/month $ 330 user/month 330 € user/month AU$ 462 user/month 39600 円 user/month 3300 kr user/month £ 264 user/month	Einstein 1 Service $ 500 user/month $ 500 user/month 500 € user/month AU$ 700 user/month 60000 円 user/month 5000 kr user/month £ 400 user/month
Case Auto-Assignment
Web and Email Case Capture
Case Email Auto-Response
Case Escalation Rules and Queues
Lead-Contact Account Management
Service Console Apps
Knowledge (Read-Only)
Knowledge (Read-Write)			Additional $75 USD/user/month
Omni-Channel Routing (Enhanced)
Incident Management
Omni Supervisor
Case Milestone Tracker
Service Cloud Voice			Available for Purchase	Available for Purchase
Computer Telephony Integration (CTI)
Orders Management
Service Contracts and Entitlements
Advanced Case Management
Einstein Next Best Action	5k requests PUPM	5k requests PUPM	5k requests PUPM	5k requests PUPM	Unlimited Requests Per Agent
Einstein Case Classification				Single Data Segment	5 Data Segments
Einstein Case Routing					2,000 Routing Predictions user/month
Einstein Article Recommendations				Unlimited for agent users Einstein Article Recommendations in Flow	Unlimited for agent users Einstein Article Recommendations in Flow
Service Replies*			Available for Purchase	Available for Purchase
Conversation Summaries			Available for Purchase	Available for Purchase

	Enterprise $ 165 user/month $ 165 user/month 165 € user/month AU$ 231 user/month 19800 円 user/month 1650 kr user/month £ 132 user/month	Unlimited $ 330 user/month $ 330 user/month 330 € user/month AU$ 462 user/month 39600 円 user/month 3300 kr user/month £ 264 user/month
Einstein Bots	Additional $75 USD/user/month
Enhanced Messaging	Additional $75 USD/user/month	Additional $75 USD/user/month
Feedback Management	Available for purchase	Available for purchase

	Enterprise $ 165 user/month $ 165 user/month 165 € user/month AU$ 231 user/month 19800 円 user/month 1650 kr user/month £ 132 user/month	Unlimited $ 330 user/month $ 330 user/month 330 € user/month AU$ 462 user/month 39600 円 user/month 3300 kr user/month £ 264 user/month
Help Center
Service Catalog
Authenticated Portal*	Available for purchase	Available for purchase
Customer Community	Available for purchase	Available for purchase

	Starter Suite $ 25 user/month $ 25 user/month 25 € user/month AU$ 35 user/month 3000 円 user/month 250 kr user/month £ 20 user/month	Pro Suite $ 100 user/month $ 100 user/month 100 € user/month AU$ 140 user/month 12000 円 user/month 1000 kr user/month £ 80 user/month	Enterprise $ 165 user/month $ 165 user/month 165 € user/month AU$ 231 user/month 19800 円 user/month 1650 kr user/month £ 132 user/month	Unlimited $ 330 user/month $ 330 user/month 330 € user/month AU$ 462 user/month 39600 円 user/month 3300 kr user/month £ 264 user/month	Einstein 1 Service $ 500 user/month $ 500 user/month 500 € user/month AU$ 700 user/month 60000 円 user/month 5000 kr user/month £ 400 user/month
Work Order Management
Asset Management and Product Tracking

	Enterprise $ 165 user/month $ 165 user/month 165 € user/month AU$ 231 user/month 19800 円 user/month 1650 kr user/month £ 132 user/month	Unlimited $ 330 user/month $ 330 user/month 330 € user/month AU$ 462 user/month 39600 円 user/month 3300 kr user/month £ 264 user/month
Customizable Reports and Dashboards
Advanced Reporting Features
CRM Analytics	Available for purchase	Available for purchase

	Starter Suite $ 25 user/month $ 25 user/month 25 € user/month AU$ 35 user/month 3000 円 user/month 250 kr user/month £ 20 user/month	Pro Suite $ 100 user/month $ 100 user/month 100 € user/month AU$ 140 user/month 12000 円 user/month 1000 kr user/month £ 80 user/month	Enterprise $ 165 user/month $ 165 user/month 165 € user/month AU$ 231 user/month 19800 円 user/month 1650 kr user/month £ 132 user/month	Unlimited $ 330 user/month $ 330 user/month 330 € user/month AU$ 462 user/month 39600 円 user/month 3300 kr user/month £ 264 user/month	Einstein 1 Service $ 500 user/month $ 500 user/month 500 € user/month AU$ 700 user/month 60000 円 user/month 5000 kr user/month £ 400 user/month
Opportunity Tracking
Task Management, Activity Feed
Next Best Action
Offline Access
Deal Management
Sales Console
Quoting
Meetings

	Pro Suite $ 100 user/month $ 100 user/month 100 € user/month AU$ 140 user/month 12000 円 user/month 1000 kr user/month £ 80 user/month	Enterprise $ 165 user/month $ 165 user/month 165 € user/month AU$ 231 user/month 19800 円 user/month 1650 kr user/month £ 132 user/month	Unlimited $ 330 user/month $ 330 user/month 330 € user/month AU$ 462 user/month 39600 円 user/month 3300 kr user/month £ 264 user/month
Email Integration with Outlook
Email Integration with Gmail
Web Services API	Additional $25 USD/user/month
Data Cloud*	Limited Data Cloud features	Available for purchase	Available for purchase

	Pro Suite $ 100 user/month $ 100 user/month 100 € user/month AU$ 140 user/month 12000 円 user/month 1000 kr user/month £ 80 user/month	Enterprise $ 165 user/month $ 165 user/month 165 € user/month AU$ 231 user/month 19800 円 user/month 1650 kr user/month £ 132 user/month	Unlimited $ 330 user/month $ 330 user/month 330 € user/month AU$ 462 user/month 39600 円 user/month 3300 kr user/month £ 264 user/month	Einstein 1 Service $ 500 user/month $ 500 user/month 500 € user/month AU$ 700 user/month 60000 円 user/month 5000 kr user/month £ 400 user/month
Flow Builder	5 flows per org	Unlimited	Unlimited
Workflow and Approval
Custom Profiles and Page Layouts
Lightning App Builder
AppExchange App Integration
Email Templates
Data Storage Per User
File Storage Per User
Unlimited Custom Applications
Developer Sandbox
Developer Pro Sandbox	Available for Purchase	Available for purchase
Roles and Permissions
Record Types (Per Object)
Full Sandbox		Available for purchase	1 full sandbox included per org	1 full sandbox included per org
Partial Sandbox		1 partial sandbox included per org	1 partial sandbox included per org	1 partial sandbox included per org
Salesforce Identity
Service Catalog

	Starter Suite $ 25 user/month $ 25 user/month 25 € user/month AU$ 35 user/month 3000 円 user/month 250 kr user/month £ 20 user/month	Pro Suite $ 100 user/month $ 100 user/month 100 € user/month AU$ 140 user/month 12000 円 user/month 1000 kr user/month £ 80 user/month	Enterprise $ 165 user/month $ 165 user/month 165 € user/month AU$ 231 user/month 19800 円 user/month 1650 kr user/month £ 132 user/month	Unlimited $ 330 user/month $ 330 user/month 330 € user/month AU$ 462 user/month 39600 円 user/month 3300 kr user/month £ 264 user/month	Einstein 1 Service $ 500 user/month $ 500 user/month 500 € user/month AU$ 700 user/month 60000 円 user/month 5000 kr user/month £ 400 user/month
Marketing Campaign Templates
Email Nurtures
Audience Segmentation
Direct Payment Links (Commerce Pay Now)*

1. Slack is not currently supported in Premier or Signature Success Plans.

2. Included for any Service Cloud user but they require a Slack license to join the swarm channel.

3. Slack Enterprise Grid license included per license of Einstein 1 Service.

4. Einstein for Service and Einstein 1 Service Edition: Limited credits included. Additional credits available for purchase.

5. Regional availability based on Stripe Availability.

6. USA Only — October Release.

Commerce features subject to GMV fees.

Extend the power of Service Cloud with these related apps and add-ons.

Einstein for Service

Use trusted conversational, predictive, and generative AI built into the flow of work to deliver personalize service and reach resolutions faster.

Learn more

Field Service

Streamline operations, boost profits, and increase happiness for your field team and customers.

See detailed pricing

Visual Remote Assistant

Improve first-time fix rates with real-time remote service and access to expert assistance.

See detailed pricing

Self-Service

Deflect cases, cut costs, and boost efficiency by empowering your customers to find answers first.

See detailed pricing

Digital Engagement

Deliver seamless, personalized conversational experiences across channels — at scale.

See detailed pricing

Service Cloud Voice

Reduce call volume and speed up call resolution by uniting cloud telephony and Salesforce CRM.

See detailed pricing

Service Intelligence

Supercharge service with actionable insights and AI-powered recommendations.

See detailed pricing

Employee Service

Scale employee support and deliver easy-to-use experiences that employees love.

Learn more

Then, choose the Success Plans that’s right for your business.

With resources, guidance, and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a
future with AI.

Standard Success Plan

Set your company up for success with self-guided, always-on resources.

Included in all licenses

Access to Knowledge Articles, documentation, and Trailhead
Global Trailblazer Community

Learn more

Premier Success Plan

Start strong and grow your business with expert guidance and expedited support.

30% of net license fees

Expert guidance and product education
Health checks and recommendations
Access to 24/7 support for business-stopping issues
Bundled with Unlimited Edition

Learn more

Signature Success Plan

Get the most value from Salesforce with a proactive partnership and personalized experience.

Contact your account executive

Designated Customer Success Manager
Customer Success Score
Proactive Monitoring and Key Event Management
Fastest 24/7 support response times

Learn more

Find your path to AI success with the right experts and apps.

Professional Services and Salesforce Certified Partners provide services to get you started with data and ensure long-term success with AI. Depending on your unique business needs, engaging with either or both can maximize your ROI.

Professional Services

Realize value quickly and become self-sufficient with Salesforce.

Learn about Professional Services

Partners

Innovate and grow faster with pre-built apps and expertise on AppExchange.

Learn more

Ready to take the next step with the Service Solution built on the world’s #1 CRM?

Start your trial.

Try Service Cloud free for 30 days. No credit card, no installations.

Try for free

Talk to an expert.

Tell us a bit more so the right person can reach out faster.

Request a call

Stay up to date.

Get the latest research, industry insights, and product news delivered straight to your inbox.

Service Cloud Pricing FAQ

Salesforce has all kinds of add-ons, apps, and additional products to help your company stay ahead in your industry. Call us at 1-800-664-9073 to discuss exactly what kind of products you’re looking to add and how we can help.

We know things don’t always go according to plan, and we’re here and will try our best to support. Reach out to a sales representative at 1-800-664-9073 to discuss options.

In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange. Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.

We offer several advisory, adoption, and support plans to our customers. To learn more, visit Success Plans.

Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for your products.

You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department at 1-800-664-9073 to see what works for your business.

* This edition requires an annual contract. This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.

Starter Suite

Pro Suite

Enterprise

Unlimited

Einstein 1 Service

Top features.

Collaborate across your company.

Equip every agent with productivity tools.

Personalize the service experience with digital engagement.

Empower customers with self-service.

Transform field service operations.

Get real-time business insights.

Cross-sell and upsell more easily.

Connect service info to any app.

Customize and automate processes.

Drive Digital Engagement with Salesforce Foundations.

Standard Success Plan

Premier Success Plan

Signature Success Plan

Start your trial.

Talk to an expert.

Stay up to date.

Are there upfront costs or additional fees?

What if my business priorities and product needs have changed?

Do Salesforce products integrate with outside applications and systems?

What support and service packages are available?

How long are your contracts?

Can I upgrade at any time? Can I add more products later on?