Self-Service Pricing
Deliver faster resolutions and reduce costs across every channel with autonomous AI. Give customers exceptional, 24/7 care anywhere they need it.
Choose the right edition for your business needs.
Start by selecting your Service Cloud edition. Some editions already include Self-Service functionality right out of the box. For the others, you can easily add Self-Service at these price points. To add Agentforce, check out Agentforce pricing.
Help Agent Resolutions
The out-of-the-box AI service agent for every channel.
$2 per resolution
- Out-of-the-box setup to deploy in minutes across channels
- Unified Search and Chat experience on help sites and portals
- Personalized, conversational agent grounded in structured and unstructured data
- Unmetered Agentforce actions and Data 360 queries per resolution
Agentforce Service Portal Login
Unmetered Agentforce & Data 360 Queries during 24 hour login session.
$4 per login
- Personalized portal with modern conversational experience
- Unified Chat and Knowledge article view
- Unmetered Agentforce actions and Data 360 queries during 24 hour login session
- Dynamic Cards for unified service automations
Agentforce Service Portal Member
Unmetered Agentforce & Data 360 Queries during login session with unlimited sessions per month.
$10 per member
- Personalized portal with modern conversational experience
- Unified Chat and Knowledge article view
- Unmetered Agentforce actions and Data 360 queries during login session with unlimited sessions per month
- Dynamic Cards for unified service automations
This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.
Extend the power of Service Cloud with these related apps and add-ons.
Service Cloud
Scale efficient and effective service by surfacing AI-generated answers and actions in the flow of work.
Salesforce Agentforce Contact Center
One simple package to transform your contact center.
Digital Channels
Deliver seamless, personalized conversational experiences across channels — at scale.
Appointment Assistant
Deliver real-time updates to your field service customers.
Then, choose the Success Plan that’s right for your business.
With resources, guidance, and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a future with AI.
Standard Success Plan
Set your company up for success with self-guided, always-on resources.
Included in all licenses
- Access to Knowledge Articles, documentation, and Trailhead
- Global Trailblazer Community
Premier Success Plan
Start strong and grow your business with expert guidance and expedited support.
30% of net license fees
- Expert guidance and product education
- Health checks and recommendations
- Access to 24/7 support for business-stopping issues
- Bundled with Unlimited Edition
Signature Success Plan
Get the most value from Salesforce with a proactive partnership and personalized experience.
Contact your account executive
- Designated Customer Success Manager
- Customer Success Score
- Proactive Monitoring and Key Event Management
- Fastest 24/7 support response times
Find your path to AI success with the right experts and apps.
Leverage Professional Services and Salesforce Certified Partners for the expertise, agents, and apps needed to unlock your data and secure long-term AI success. Depending on your unique needs, engaging one or both can maximize your ROI.
Professional Services
Realize value quickly and become self-sufficient with Salesforce.
Partners
Connect with agents, apps, and experts to build and grow your business with AI and Salesforce.
Ready to take the next step with the service solution built on the world’s #1 CRM?
Start your trial.
Try Service Cloud free for 30 days. No credit card, no installations.
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FAQs
There are two user licenses that can be purchased for Salesforce Self-Service. The Customer Community license costs $2/login or $5/member USD per month. The Customer Community+ license costs $6/login or $15/member USD per month.
In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use solutions and apps on AgentExchange.
Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
We offer several advisory, adoption, and support plans to our customers. To learn more, visit Success Cloud.
Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for your products.
Selecting member is best when there is a known user count or frequent users of a Community. Selecting login is best when there is an unknown user count or infrequent users of a Community.
