RemedyForce: Better Help Desk Service and IT management for the Social Enterprise
Empower your IT Help Desk with the superb functionality, pre-integration and effortless customisation that only cloud computing technology can give. RemedyForce helps you streamline your IT assistance and deliver IT support services from a social platform.
With the launch of RemedyForce, two market leaders - Salesforce and BMC Software - bring their combined strengths and strategic brilliance to IT management. The new cloud offering, built on the Force.com platform, delivers state of the art IT services management that will simplify IT and help desk support.
RemedyForce is run on Salesforce Australia's servers, bringing users and agents together to forge a relationship in the social networking world. And, unlike the complex and costly implementation of onsite IT departments, subscription based help desk services like RemedyForce can be up and running in a mere five days.
Whether your company is a small enterprise or a global, multilingual company, your agents will have all the tools they need to close deals faster.
Chatter is like giving your business its own Facebook. Salesforce Australia's powerful social communication and collaboration tool improves agent productivity across your company and solves the most complex customer issues in real-time.
Incident & Problem Management ITIL©- based incident and problem management processes are powerfully pre-configured, with incident diagnostics that can track a problem back to its root cause more easily.
Change Management Your IT business management will continue to run smoothly during disruptions to your business with integrated change management that deploys and secures approvals more rapidly.
Service Level Management Service & Operating Level Agreements and underpinning contracts can be easily generated and run on the Salesforce Australia platform at the click of a mouse.
Configuration Management (CMDB) Our innovative Configuration Item Explorer offers your IT support services faster, visually based root cause analysis.
ITIL-based Best Practices ITIL best practices are pre-configured to provide greater efficiency for your organisation's IT help desk services, inventory & change management processes and self service.
Self-service Portal Free up your admin with powerful self service tools that send the right call to the right place and streamline your help desk service.
Mobile Access Cutting edge cloud-based technology gives customers more opportunities to connect with your company and get their needs met - online, via email or on mobile devices.
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Remedyforce
Provide faster IT help desk support at a much lower cost. Remedyforce helps you streamline IT assistance and deliver it through a cloud-based, social platform.
- Boost agent productivity out of the box
- Create a social community between users and agents
- Easy to implement in just 5 days
Remedyforce was developed by BMC Software and salesforce.com to revolutionize your approach to IT service management. You get ITIL functionality out of the box. Plus you gain peace of mind because it’s built on the Force.com platform. Remedyforce integrates core help desk capabilities, including:
Increase your productivity with pre-configured, ITIL©- based incident and problem management processes.
Avoid disruptions to the business with an integrated change management schedule and process.
Create, manage, and measure Service Level Agreements, Operating Level Agreements, and Underpinning Contracts with simple data entry.
Speed root cause analysis visually through the Configuration Item Explorer.
Pre-configured ITIL best practices for help desk, self service, change, and inventory management processes.
Leverage self service to deflect calls, empower end users, and improve customer satisfaction.
Allow users to communicate their requests in multiple ways — through the web, mobile devices, and email.
Proactive team collaboration through Salesforce.com’s social media tool.
