Agreements and Terms
Customer Agreements and User Terms for Products and Services
Main Services Agreement ("MSA")
Additional Subscription and Services Agreements
- Chatter.com Agreement
- Data.com MSA (previous versions)
- Desk.com Services MSA
- ExactTarget MSA (previous versions)
- Force.com Free Edition Agreement
- Force.com Sites Terms of Use
- Marketing Cloud MSA Agreement (previous versions)
- My Domain TOU
- Salesforce Customer Community Terms of Use
- Site.com Terms of Use
Data Processing Addendum (to the Main Services Agreement)
Trust & Compliance Documentation
Policies
Beta Services Terms
Support and Success Plans
Legacy Support and Success Plans
- Commerce Cloud Signature Support Plan (End of Sale February 1, 2018)
- Marketing Cloud Standard+ Success Plan (End of Sale May 15, 2016)
- Mission Critical Support Terms and Conditions (End of Sale February 1, 2017)
- Mission Critical Support Terms and Conditions (日本版) (End of Sale February 1, 2017)
- Pardot Support Plan (End of Sale May 16, 2017)
- Premier Priority Plan Terms & Conditions (End of Sale February 16, 2021)
- Premier Priority Plan Terms & Conditions (日本版) (End of Sale February 16, 2021)
- Signature Success Plan Terms and Conditions (End of Sale February 1, 2018)
- Signature Success Plan Terms and Conditions (日本版) (End of Sale February 1, 2018)
Product Terms
- B2B Commerce Use Case Limitations
- Consumer Goods Cloud Retail Execution Services Contractual Restrictions
- Data.com Data Assessment Agreement
- Data.com Product Field List
- Database.com Supplemental Terms
- Digital Engagement Rate Pricing
- dLite Product Terms (Non-GA)
- Essentials Product Terms
- Government Cloud Products
- Government Cloud Plus Products
- Industries - Additional Contractual Limitations for Communications
- Industries - Additional Contractual Limitations for Energy & Utilities
- Industries - Additional Contractual Limitations for Communications, Media & Entertainment, and Energy & Utilities (CME)
- Industries - Additional Contractual Limitations for Insurance
- Industries - Additional Contractual Limitations for Health
- Industries - Additional Contractual Limitations for Media & Entertainment
- LiveMessage - Set Up Instructions
- Marketing Cloud Account Engagement Permission-Based Marketing Policy
- Marketing Cloud Super Message Bundles
- Net Promoter® and NPS®
- Public Service Solutions Services Application Credit Multipliers
- Quip Services Contractual Restrictions
- Sales Cloud, Service Cloud, and Sales & Service Cloud (CRM) Contractual Restrictions
- Salesforce.org Supplemental Terms
- Salesforce.org Supplemental Terms (日本語)
- Service Cloud Voice with Amazon Connect Contractual Limitations
- WhatsApp Chat Messages Rate Pricing
- WhatsApp Conversations Rate Card
- Work.com Trial Product Terms
Telecommunications Taxes
Order Form Supplements and End User License Agreements
- Chatter Desktop - Order Form Supplement
- Consumer Goods Cloud Package, Mobile Sync Package & Modeler - End User License Agreement / Order Form Supplement
- Consumer Goods Cloud Mobile App for Android - End User License Agreement / Order Form Supplement
- Consumer Goods Cloud Mobile App for iOS - End User License Agreement / Order Form Supplement
- CRM Analytics for Android - Order Form Supplement
- CRM Analytics for iOS - Order Form Supplement
- Data.com - Order Form Supplement for Dun & Bradstreet
- Data.com - Order Form Supplement for Dun & Bradstreet (previous versions)
- Desk.com for Android - Order Form Supplement
- Desk.com for iOS - Order Form Supplement
- Einstein Features - Order Form Supplement
- Events Mobile App for Android - End User License Agreement
- Events Mobile App for iOS - End User License Agreement
- Field Service Mobile App for Android - Order Form Supplement
- Field Service Mobile App for iOS - Order Form Supplement
- Gmail Integration - Order Form Supplement
- Insights - Order Form Supplement
- Lightning Extension - End User License Agreement
- Lightning Knowledge Migration Tool - Terms of Service
- Limits Monitor for iOS - End User License Agreement
- Marketing Cloud Collect Console - Order Form Supplement
- Messaging for In-App and Web SDK Order Form Supplement - Order Form Supplement
- Microsoft Teams Integration - Order Form Supplement
- Mobile Publisher - Order Form Supplement
- Mobile Publisher Delegated Distribution (Delegate Model) - Order Form Supplement
- MuleSoft Software - Order Form Supplement
- Outlook Integration - Order Form Supplement
- Quip Mobile Application for Android - End User License Agreement / Order Form Supplement
- Quip Mobile Application for iOS - End User License Agreement / Order Form Supplement
- Radian6 & Social Studio for iOS - Order Form Supplement
- Salesforce Anywhere for Android - Order Form Supplement
- Salesforce Anywhere for iOS - Order Form Supplement
- Salesforce Authenticator for Android - License Agreement & Order Form Supplement
- Salesforce Authenticator for iOS - License Agreement & Order Form Supplement
- Salesforce Chatter for BlackBerry - Order Form Supplement
- Salesforce Community Page Optimizer - End User License Agreement / Order Form Supplement
- Salesforce for Android - Order Form Supplement
- Salesforce for iOS - Order Form Supplement
- Salesforce for Outlook - Terms of Use and Order Form Addendum
- Salesforce for Zoom - Order Form Supplement
- Salesforce Inbox Desktop App - End User License Agreement / Order Form Supplement
- Salesforce Inbox Mobile App for Android - End User License Agreement / Order Form Supplement
- Salesforce Inbox Mobile App for iOS - End User License Agreement / Order Form Supplement
- Salesforce IQ CRM - Order Form Supplement
- Salesforce Maps Live Tracking: Connected Device - Order Form Supplement
- Salesforce Maps Live Tracking: GM - Order Form Supplement
- Salesforce Maps Live Tracking: Mobile for Android - End User License Agreement / Order Form Supplement
- Salesforce Maps Live Tracking: Mobile for iOS - End User License Agreement / Order Form Supplement
- Salesforce Marketing Cloud Mobile App for Android - Order Form Supplement
- Salesforce Marketing Cloud Mobile App for iOS - Order Form Supplement
- Salesforce Mobile for BlackBerry - Order Form Supplement
- SalesforceA for Android - Order Form Supplement
- SalesforceA for iOS - Order Form Supplement
- Service Cloud Mobile App for Android - Order Form Supplement
- Service Cloud Mobile App for iOS - Order Form Supplement
- Slack for Android - End User License Agreement / Order Form Supplement
- Slack for Desktop - End User License Agreement / Order Form Supplement
- Slack for iOS - End User License Agreement / Order Form Supplement
- Slack Integrations for Salesforce - End User License Agreement / Order Form Supplement
- Social Customer Service - Order Form Supplement
- Social Studio - Order Form Supplement for Agencies and Resellers
- Social Studio for Android - Order Form Supplement
- Tableau Products - Order Form Supplement
- Trailhead GO for Android - End User License Agreement / Order Form Supplement
- Trailhead GO for iOS - End User License Agreement / Order Form Supplement
- Vlocity DX - Order Form Supplement
- Vlocity for Android - End User License Agreement / Order Form Supplement
- Vlocity for iOS - End User License Agreement / Order Form Supplement
- Vlocity OmniStudio Project Explorer Chrome Extension - End User License Agreement / Order Form Supplement
Professional Services Agreements and Terms
- Professional Services Agreement
- Professional Services Agreement (previous versions)
- Professional Services Agreement (日本版)
- Professional Services Agreement (日本版) (previous versions)
- Limited Engagement Professional Services Terms
- Pro Bono Professional Services Agreement
- Professional Services Agreement Data Processing Addendum
- UK Addendum Amendment to the Professional Services Data Processing Addendum
- Professional Services Agreement Security, Privacy, and Architecture
Partners / Alliances Agreements and Terms
Agreements and Terms
- AppExchange User Agreement
- Salesforce Commerce Cloud Link Partner Integration Agreement
- Salesforce Commerce Cloud Link Partner Integration Agreement (previous versions)
- Salesforce Partner Program Agreement (SPPA)
- SFDC Terms of Use (*Applies to Resellers and OEM Partners)
- SFDC Terms of Use (*Applies to Resellers and OEM Partners) (日本版)