Compliance related documents
Export classification and compliance
Section 508 and accessibility compliance
 
Trust and success of our customers are the highest priorities for salesforce.com. Compliance plays a key role in achieving these goals. We are committed to not only abide by the laws and regulations that apply to us as we conduct business around the world, but to be a leader in the areas of compliance and ethics. As recognition of this commitment, Ethisphere magazine has selected salesforce.com as one of the World’s Most Ethical Companies for seven years in a row. While we are delighted by this honor, we continue to seek new ways to be a lead our community in these areas. The following documents provide a glimpse into how we maintain compliance at salesforce.com.
The United Kingdom Modern Slavery Act of 2015 requires businesses to publish a statement regarding efforts taken to prevent slavery and human trafficking in their business and supply chain. Read more about our compliance with the UK Modern Slavery Act here .

This is salesforce.com's export compliance matrix. It is a list of our products and features with respective Export Control Classification Numbers (ECCNs) and eligible license exception as per the United States Department of Commerce, Bureau of Industry and Security, Export Administration Regulations.

All information on this export compliance matrix is strictly a recommendation to the user, and should be used in conjunction with the Export Administration Regulations when classifying salesforce.com products and services for export purposes.

Salesforce.com. makes no representation or warranty as to the accuracy or reliability of the classifications listed in this export compliance matrix. Any use of such classifications by the user, is without recourse to salesforce.com and is at the users’ own risk. You are responsible for ensuring that use of the software is in compliance with these U.S. Export Administration Regulations. Salesforce.com is in no way responsible for any damages whether direct, consequential, incidental, or otherwise, suffered by the user as a result of using or relying upon such classifications, for any purpose whatsoever.

The salesforce.com Encryption Registration Number (ERN) is R100423.

 Product or Feature  ECCN  Eligible License Exception  CCATS
 Chatter Desktop, Salesforce Files Desktop Client  5D992.c  MMKT  G160317
 Mobile access (1)  5D992.c  MMKT  G160317
 Email integration (Connect For Outlook, Salesforce  For Outlook)  5D992.c  MMKT  G160317
 Lighting CLI  EAR99  NLR  N/A
 Product or Feature  ECCN  Eligible License Exception  CCATS
 Chatter Desktop, Salesforce Files Desktop Client  5D992.c  MMKT  G160317
 Mobile access (1)  5D992.c  MMKT  G160317
 Email integration (Connect For Outlook, Salesforce For Outlook)  5D992.c  MMKT  G160317
 CTI Toolkit  5D992.c  MMKT  G160317
 Service SDK  5D992.c  MMKT  G160317
 SOS SDK (iOS/Android)  5D992.c  MMKT  G160317
 Product or Feature  ECCN  Eligible License Exception  CCATS
 Order Management Client Software  5D992.c  MMKT  G160317
 Commerce Cloud Store App  5D992.c  MMKT  G160317
 Commerce Cloud Site Genesis  5D992.c  MMKT  G160317
 Mobile Access (7)  5D992.c  MMKT  G160317
 iOS SDK  5D992.c  MMKT  G160317
 UX Studio SDK  5D992.c  MMKT  G160317
 Product or Feature  ECCN  Eligible License Exception  CCATS
 Chatter Desktop, Salesforce Files Desktop Client  5D992.c  MMKT  G160317
 Mobile access (1)  5D992.c  MMKT  G160317
 Email integration (Connect For Outlook, Salesforce For Outlook)  5D992.c  MMKT  G160317
 CTI Toolkit  5D992.c  MMKT  G160317
 Service SDK  5D992.c  MMKT  G160317
 Product or Feature  ECCN  Eligible License Exception  CCATS
 Chatter Desktop, Salesforce Files Desktop Client  5D992.c  MMKT  G160317
 Mobile access (1)  5D992.c  MMKT  G160317
 Email integration (Connect For Outlook, Salesforce For Outlook, Salesforce Reports for Excel, Inbox)  5D992.c  MMKT  G160317
 Product or Feature  ECCN  Eligible License Exception  CCATS
 Mobile Access (2)  5D992.c  MMKT  G160317
 Journey Builder for Apps SDK (iOS/Android)  OPEN SOURCE  N/A  N/A
 Fuel SDK  OPEN SOURCE  N/A  N/A
 Product or Feature  ECCN  Eligible License Exception  CCATS
 Mobile Access (1)
 5D992.c  MMKT  G160317
 Migration Tool
 5D992.c  MMKT  G160317
 Mobile SDK (w/source)
 OPEN SOURCE  N/A  N/A
 EMP Connector
 OPEN SOURCE  N/A  N/A
 Aura Developer Tools
 OPEN SOURCE  N/A  N/A
 Product or Feature  ECCN  Eligible License Exception  CCATS
 Chatter Desktop, Salesforce Files Desktop Client  5D992.c  MMKT  G160317
 Mobile Access (3)  5D992.c  MMKT  G160317
 Email Integration (Connect for Gmail, Lotus Notes, Outlook)  5D992.c  MMKT  G160317
Product or Feature  ECCN  Eligible License Exception  CCATS
 Chatter Desktop, Salesforce Files Desktop Client  5D992.c  MMKT  G160317
 Mobile access (1)  5D992.c  MMKT  G160317
 Offline access  5D992.c  MMKT  G160317
 App Cloud CLI  5D992.c  MMKT  G160317
 Eclipse Force.com IDE (w/source)  OPEN SOURCE  N/A  N/A
 Mobile SDK (w/source) Salesforce Mobile SDK for Android & Salesforce Mobile SDK for iOS  OPEN SOURCE  N/A  N/A
 Product or Feature  ECCN  Eligible License Exception  CCATS
 Chatter Desktop, Salesforce Files Desktop Client  5D992.c  MMKT  G160317
 Product or Feature  ECCN  Eligible License Exception  CCATS
 Chatter Desktop, Salesforce Files Desktop Client  5D992.c  MMKT  G160317
 Mobile Access (4)  5D992.c  MMKT  G160317
 Product or Feature  ECCN  Eligible License Exception  CCATS
 Chatter Desktop, Salesforce Files Desktop Client  5D992.c  MMKT  G160317
 Mobile Access (5)  5D992.c  MMKT  G160317
 Product or Feature  ECCN  Eligible License Exception  CCATS
 Heroku Toolbelt, Heroku CLI (V5.6)  OPEN SOURCE  N/A  N/A
 Heroku Buildpack  OPEN SOURCE  N/A  N/A
 Prediction IO (Buildpack)  OPEN SOURCE  N/A  N/A
 Product or Feature  ECCN  Eligible License Exception  CCATS
 Chatter Desktop, Salesforce Files Desktop Client  5D992.c  MMKT  G160317
 Product or Feature  ECCN  Eligible License Exception  CCATS
 Chatter Desktop, Salesforce Files Desktop Client  5D992.c  MMKT  G160317
 Mobile Access (6)  5D992.c  MMKT  G160317
 Google Chrome Extension (Inbox Connectors)  5D992.c  MMKT  G160317
 GitHub Source Code Repositories (Public API Python SDK)  OPEN SOURCE  N/A  N/A
 GitHub Source Code Repositories (Public API Ruby SDK)  OPEN SOURCE  N/A  N/A
 Product or Feature  ECCN  Eligible License Exception  CCATS
 Chatter Desktop, Salesforce Files Desktop Client  5D992.c  MMKT  G160317
 Mobile access (1)  5D992.c  MMKT  G160317 
 Product or Feature  ECCN  Eligible License Exception  CCATS
 Chatter Desktop, Salesforce Files Desktop Client  5D992.c  MMKT  G160317
 Mobile access (1)   5D992.c  MMKT  G160317
 Offline access  5D992.c  MMKT  G160317
 Eclipse Force.com IDE (w/source)  OPEN SOURCE  N/A  N/A
 Product or Feature  ECCN  Eligible License Exception  CCATS
 Chatter Desktop, Salesforce Files Desktop Client  5D992.c  MMKT  G160317
 Offline access  5D992.c  MMKT  G160317
 Eclipse Force.com IDE (w/source)  OPEN SOURCE  N/A  N/A
 Product or Feature  ECCN  Eligible License Exception  CCATS
 Lightning Voice Client Software  EAR99  NLR  N/A
 Lightning Voice Connector Software  EAR99  NLR  N/A
 Events (iOS/Android) (V 4.3.0)  5D992.c  MMKT  G160317
 Salesforce Authenticator (iOS/Android) (V 2.8)  5D992.c  MMKT  G160317
 Connections Mobile App  5D992.c  MMKT  G160317
 Salesforce Secure Agent (V 200.2)  5D992.c  MMKT  G160317
 Engagement Console  5D992.c  MMKT  G160317
 Apex Data Loader  OPEN SOURCE  N/A  N/A
 Free Developer Tools (w/o source: see https://developer.salesforce.com/page/Tools)  5D992.c  MMKT  G160317
 Free Developer Tools (w/ source: see https://developer.salesforce.com/page/Tools)  OPEN SOURCE  N/A  N/A
 Salesforce Identity Connect  OPEN SOURCE  N/A  N/A
 Salesforce Stickers Mobile App  5D992.c  MMKT  G160317
 Salesforce Business Messenger (MAC/Android)  5D992.c  MMKT  G160317
 Quip Client Software  5D992.c  MMKT  G160317
 Offline access  5D992.c  MMKT  G160317

Definition of Terms and Acronyms
ECCN = Export Control Classification Number
CCATS = Commodity Classification Automated Tracking System
MMKT = Mass Market Eligible Products
NLR = No License Required


(1) Mobile Applications:  Salesforce Classic (Android/iOS/Blackberry); SalesforceA Mobile (Android/iOS); Salesforce# (Android/iOS); Salesforce1 (Android/iOS), Limits Monitor for iOS (V 1.3) 
(2) Mobile Applications:  Marketing Cloud Mobile App (iOS/Android), Exacttarget; Social Studio (Android/iOS); Radian6; Radian6 Excel Add-in; Salesforce JB4A SDK Explorer; Social Engage (iOS/Android) 
(3) Mobile Applications:  Wave Analytics Mobile Apps (iOS/Android); 
(4) Mobile Applications:  Desk.com Mobile App (iOS/Android)
(5) Mobile Applications:  Salesforce1
(6) Mobile Applications: RelateIQ/SalesforceIQ/Salesforce Inbox (Android, Chrome & Outlook Extensions)
(7) Mobile Applications:  DSS Mobile App

Salesforce complies with U.S. regulations related to embargoed countries and regions. As such, Salesforce currently prohibits the unauthorized usage of its products and services in Cuba, Iran, North Korea, Sudan, Syria, and the region of Crimea. Because this list of countries and regions may change from time to time, customers and their users are urged to consult the relevant regulations, including the U.S. Export Administration Regulations (15 CFR Part 730 et seq.), U.S. Office of Foreign Assets Control sanctions programs, and Canada's Area Control List under Canada's Export and Import Permits Act.

The exportation, re-exportation, sale or supply, directly or indirectly, from the United States, or by a U.S. person wherever located, of any Salesforce products, services or technology (including technical data) to any of these countries or regions is strictly prohibited without prior authorization by the U.S. Government.

Salesforce products and services may not be exported to, re-exported to, transferred to, or used by any restricted person or entity, including those listed on the U.S. Treasury Department's list of Specially Designated Nationals, the U.S. Department of Commerce Denied Person's List or Entity List, the State Department's Debarred list, or similar denied parties list without prior authorization by the U.S. Government.

For more information and for further assistance in determining your individual licensing requirements, contact the Department of Commerce, Bureau of Industry and Security (http://www.bis.doc.gov/) or Office of Foreign Assets Control (http://www.treasury.gov).

Salesforce products and services may not be exported, re-exported, or transferred if for use directly or indirectly in any prohibited activity described in Part 744 of the U.S. Export Administration Regulations, including certain nuclear, chemical or biological weapons, rocket systems or unmanned air vehicle end-uses.

Last updated March 2016