Compliance - Salesforce.com

Export Compliance

Export classification and compliance

Accessibility

Section 508 and accessibility compliance

Trust and success of our customers are the highest priorities for salesforce.com. Compliance plays a key role in achieving these goals. We are committed to not only abide by the laws and regulations that apply to us as we conduct business around the world, but to be a leader in the areas of compliance and ethics. As recognition of this commitment, Ethisphere, an Institute, has selected salesforce.com as one of the "World’s Most Ethical Companies®" for eight years, and most recently in 2018. While we are delighted by this honor, we continue to seek new ways to be a lead our community in these areas. The following documents provide a glimpse into how we maintain compliance at salesforce.com.

Code of Conduct

Business Conduct Principles

Código de Conducta (Castilian Spanish)

Código de Conducta (Latin American Spanish)

Código de Conduta (Brazilian Portuguese)

Code de Conduite (French)

Verhaltenskodex (German)

Gedragscode (Dutch)

Codice di Condotta (Italian)

行为规范 (Chinese Simplified)

行動規範 (Japanese)

Code of Conduct (as amended by the Board on September 6, 2018, to be effective November 2018)

Statement on The United Kingdom Modern Slavery Act of 2015

The United Kingdom Modern Slavery Act of 2015 requires businesses to publish a statement regarding efforts taken to prevent slavery and human trafficking in their business and supply chain. Read more about our compliance with the UK Modern Slavery Act here.

Export Compliance

This is salesforce.com's export compliance matrix. It is a list of our products and features with respective Export Control Classification Numbers (ECCNs) and eligible license exception as per the United States Department of Commerce, Bureau of Industry and Security, Export Administration Regulations.

All information on this export compliance matrix is strictly a recommendation to the user, and should be used in conjunction with the Export Administration Regulations when classifying salesforce.com products and services for export purposes.

Salesforce.com. makes no representation or warranty as to the accuracy or reliability of the classifications listed in this export compliance matrix. Any use of such classifications by the user, is without recourse to salesforce.com and is at the users’ own risk. You are responsible for ensuring that use of the software is in compliance with these U.S. Export Administration Regulations. Salesforce.com is in no way responsible for any damages whether direct, consequential, incidental, or otherwise, suffered by the user as a result of using or relying upon such classifications, for any purpose whatsoever.

The salesforce.com Encryption Registration Number (ERN) is R100423.

Download complete export compliance matrix

Sales Cloud

Product or Feature	ECCN	Eligible License Exception	CCATS	France (Declaration)	Israel (License)
Chatter Desktop, Salesforce Files Desktop Client	5D992.c	MMKT	G160317	16020113	46514
Mobile access (1)(6)	5D992.c	MMKT	G160317	16020101	46515
Email integration (Connect For Outlook, Salesforce For Outlook)	5D992.c	MMKT	G160317	16020113	46514
Lighting CLI	EAR99	NLR	N/A	16020113	46514
Google Chrome and Outlook Extension(Inbox Connectors)	5D992.c	MMKT	G160317	16020113	46514

Service Cloud

Product or Feature	ECCN	Eligible License Exception	CCATS	France (Declaration)	Israel (License)
Chatter Desktop, Salesforce Files Desktop Client	5D992.c	MMKT	G160317	16020113	46514
Mobile access (1)(8)	5D992.c	MMKT	G160317	16020101	46514
Email integration (Connect For Outlook, Salesforce For Outlook)	5D992.c	MMKT	G160317	16020113	46514
CTI Toolkit	5D992.c	MMKT	G160317	16020113	46514
Service SDK	5D992.c	MMKT	G160317	16020113	46514
Service Cloud Snap-ins SDK	5D992.c	MMKT	G160317	16020113	46514
SOS SDK (iOS/Android)	5D992.c	MMKT	G160317	16020113	46514

Commerce Cloud

Product or Feature	ECCN	Eligible License Exception	CCATS	France (Declaration)	Israel (License)
Order Management Client Software	5D992.c	MMKT	G160317	16020113	46514
Commerce Cloud Store App	5D992.c	MMKT	G160317	16020113	46514
Commerce Cloud Site Genesis	5D992.c	MMKT	G160317	16020113	46514
Mobile Access (7)	5D992.c	MMKT	G160317	16020101	46514
iOS SDK	5D992.c	MMKT	G160317	16020113	46514
DMP SDK	5D992.c	MMKT	G160317	16020113	46514
UX Studio SDK	5D992.c	MMKT	G160317	16020113	46514
Einstein Integration Validator	5D992.c	MMKT	G160317	16020113	46514
Endless Aisle Reference	5D992.c	MMKT	G160317	16020113	46514

Health Cloud

Product or Feature	ECCN	Eligible License Exception	CCATS	France (Declaration)	Israel (License)
Chatter Desktop, Salesforce Files Desktop Client	5D992.c	MMKT	G160317	16020113	46514
Mobile access (1)	5D992.c	MMKT	G160317	16020101	46515
Email integration (Connect For Outlook, Salesforce For Outlook)	5D992.c	MMKT	G160317	16020101	46515
CTI Toolkit	5D992.c	MMKT	G160317	16020113	46514
Service SDK	5D992.c	MMKT	G160317	16020113	46514

Financial Services Cloud

Product or Feature	ECCN	Eligible License Exception	CCATS	France (Declaration)	Israel (License)
Chatter Desktop, Salesforce Files Desktop Client	5D992.c	MMKT	G160317	16020113	46514
Mobile access (1)	5D992.c	MMKT	G160317	16020101	46515
Email integration (Connect For Outlook, Salesforce For Outlook, Salesforce Reports for Excel, Inbox)	5D992.c	MMKT	G160317	16020113	46514
CTI Toolkit	5D992.c	MMKT	G160317	16020113	46514
Service SDK	5D992.c	MMKT	G160317	16020113	46514
SOS SDK (iOS/Android)	5D992.c	MMKT	G160317	16020113	46514

Marketing Cloud

Product or Feature	ECCN	Eligible License Exception	CCATS	France (Declaration)	Israel (License)
Mobile Access (2)	5D992.c	MMKT	G160317	16020101	46515
MobilePush SDK / Journey Builder for Apps SDK	5D992.c	MMKT	G160317	16020101	46514
Learning App iOS	OPEN SOURCE	N/A	N/A	N/A	46514
Journey Builder for Apps SDK (iOS/Android)	OPEN SOURCE	N/A	N/A	N/A	46514
Fuel SDK	OPEN SOURCE	N/A	N/A	N/A	46514

Force.com Platform and Customer Communities

Product or Feature	ECCN	Eligible License Exception	CCATS	France (Declaration)	Israel (License)
Mobile Access (1)	5D992.c	MMKT	G160317	16020101	46515
Migration Tool	5D992.c	MMKT	G160317	16020113	46514
Mobile SDK (w/source)	OPEN SOURCE	N/A	N/A	N/A	46514
EMP Connector	OPEN SOURCE	N/A	N/A	N/A	46514
Aura Developer Tools	OPEN SOURCE	N/A	N/A	N/A	46514

Analytics Cloud (branded as Einstein Analytics)

Product or Feature	ECCN	Eligible License Exception	CCATS	France (Declaration)	Israel (License)
Chatter Desktop, Salesforce Files Desktop Client	5D992.c	MMKT	G160317	16020113	46514
Mobile Access (3)	5D992.c	MMKT	G160317	16020101	46515
Email Integration (Connect for Gmail, Lotus Notes, Outlook)	5D992.c	MMKT	G160317	16020113	46515
Wave Web SDK (AKA Analytics Web SDK)	OPEN SOURCE	N/A	N/A	N/A	46514
Wave Apex SDK (AKA Analytics Apex SDK)	OPEN SOURCE	N/A	N/A	N/A	46514

App Cloud

Product or Feature	ECCN	Eligible License Exception	CCATS	France (Declaration)	Israel (License)
Chatter Desktop, Salesforce Files Desktop Client	5D992.c	MMKT	G160317	16020113	46515
Mobile access (1)	5D992.c	MMKT	G160317	16020101	46514
Offline access	5D992.c	MMKT	G160317	16020113	46514
App Cloud CLI	5D992.c	MMKT	G160317	16020113	46514
Eclipse Force.com IDE (w/source)	OPEN SOURCE	N/A	N/A	N/A	46514
Mobile SDK (w/source) Salesforce Mobile SDK for Android & Salesforce Mobile SDK for iOS	OPEN SOURCE	N/A	N/A	N/A	46514

Data.com

Product or Feature	ECCN	Eligible License Exception	CCATS	France (Declaration)	Israel (License)
Chatter Desktop, Salesforce Files Desktop Client	5D992.c	MMKT	G160317	16020113	46514

Desk.com

Product or Feature	ECCN	Eligible License Exception	CCATS	France (Declaration)	Israel (License)
Chatter Desktop, Salesforce Files Desktop Client	5D992.c	MMKT	G160317	16020113	46514
Mobile Access (4)	5D992.c	MMKT	G160317	16020101	46515

Work.com

Product or Feature	ECCN	Eligible License Exception	CCATS	France (Declaration)	Israel (License)
Chatter Desktop, Salesforce Files Desktop Client	5D992.c	MMKT	G160317	16020113	46514
Mobile Access (5)	5D992.c	MMKT	G160317	16020101	46515

Heroku

Product or Feature	ECCN	Eligible License Exception	CCATS	France (Declaration)	Israel (License)
Heroku Toolbelt, Heroku CLI (V5.6)	OPEN SOURCE	N/A	N/A	N/A	46514
Heroku Buildpack	OPEN SOURCE	N/A	N/A	N/A	46514
Prediction IO (Buildpack)	OPEN SOURCE	N/A	N/A	N/A	46514

Pardot

Product or Feature	ECCN	Eligible License Exception	CCATS	France (Declaration)	Israel (License)
Chatter Desktop, Salesforce Files Desktop Client	5D992.c	MMKT	G160317	16020113	46514

Salesforce IQ CRM

Product or Feature	ECCN	Eligible License Exception	CCATS	France (Declaration)	Israel (License)
Chatter Desktop, Salesforce Files Desktop Client	5D992.c	MMKT	G160317	16020113	46514
Mobile Access (6)	5D992.c	MMKT	G160317	16020101	46515
Google Chrome and Outlook Extension (Inbox Connectors)	5D992.c	MMKT	G160317	16020113	46514
GitHub Source Code Repositories (Public API Python SDK)	OPEN SOURCE	N/A	N/A	N/A	46514
GitHub Source Code Repositories (Public API Ruby SDK)	OPEN SOURCE	N/A	N/A	N/A	46514

Community Cloud

Product or Feature	ECCN	Eligible License Exception	CCATS	France (Declaration)	Israel (License)
Chatter Desktop, Salesforce Files Desktop Client	5D992.c	MMKT	G160317	16020113	46514
Mobile access (1)	5D992.c	MMKT	G160317	16020101	46515

Developer Edition

Product or Feature	ECCN	Eligible License Exception	CCATS	France (Declaration)	Israel (License)
Chatter Desktop, Salesforce Files Desktop Client	5D992.c	MMKT	G160317	16020113	46514
Mobile access (1)	5D992.c	MMKT	G160317	16020101	46515
Offline access	5D992.c	MMKT	G160317	16020113	46514
Eclipse Force.com IDE (w/source)	OPEN SOURCE	N/A	N/A	N/A	46514

Internet of Things (IoT)

Product or Feature	ECCN	Eligible License Exception	CCATS	France (Declaration)	Israel (License)
Chatter Desktop, Salesforce Files Desktop Client	5D992.c	MMKT	G160317	16020113	46514
Offline access	5D992.c	MMKT	G160317	16020113	46514
Eclipse Force.com IDE (w/source)	OPEN SOURCE	N/A	N/A	N/A	46514

Quip

Product or Feature	ECCN	Eligible License Exception	CCATS	France (Declaration)	Israel (License)
Quip Mobile Applications (iOS/Android)	5D992.c	MMKT	G160317	16020101	46515
Quip PC Applications (iOS/Android)	5D992.c	MMKT	G160317	16020113	46514

CloudCraze

Product or Feature	ECCN	Eligible License Exception	CCATS	France (Declaration)	Israel (License)
CloudCraze (No client side software)	N/A	N/A	N/A	N/A	N/A

Other Products

Product or Feature	ECCN	Eligible License Exception	CCATS	France (Declaration)	Israel (License)
Lightning for Gmail	5D992.c	MMKT	G160317	16020113	46514
Lightning Voice Client Software	EAR99	NLR	N/A	16020113	46514
Lightning Voice Connector Software	EAR99	NLR	N/A	16020113	46514
Events (iOS/Android) (V 4.3.0)	5D992.c	MMKT	G160317	16020101	46515
Salesforce Authenticator (iOS/Android) (V 2.8)	5D992.c	MMKT	G160317	16020113	46514
Connections Mobile App	5D992.c	MMKT	G160317	16020101	46515
Salesforce Secure Agent (V 200.2)	5D992.c	MMKT	G160317	16020113	46514
Engagement Console	5D992.c	MMKT	G160317	16020113	46514
Apex Data Loader	OPEN SOURCE	N/A	N/A	N/A	46514
Crypto Adapter	OPEN SOURCE	N/A	N/A	16020113	46514
Free Developer Tools (w/o source: see https://developer.salesforce.com/page/Tools)	5D992.c	MMKT	G160317	16020113	46514
Free Developer Tools (w/ source: see https://developer.salesforce.com/page/Tools)	OPEN SOURCE	N/A	N/A	N/A	46514
Salesforce CLI	5D992.c	MMKT	G160317	16020113	46514
Salesforce Identity Connect	OPEN SOURCE	N/A	N/A	N/A	46514
Salesforce Stickers Mobile App	5D992.c	MMKT	G160317	16020101	46515
Salesforce Business Messenger (MAC/Android)	5D992.c	MMKT	G160317	16020113	46514
Offline access	5D992.c	MMKT	G160317	16020113	46514
SFDX IDE for VS Code	5D992.c	MMKT	G160317	16020101	46515
Udsmider Chrome Plugin	OPEN SOURCE	N/A	N/A	N/A	46514
Nemesys Open Source (w/encryption)	OPEN SOURCE	N/A	N/A	N/A	46514
Go-npy Open Source (w/o encryption)	OPEN SOURCE	N/A	N/A	N/A	46514
Noms Database	OPEN SOURCE	N/A	N/A	N/A	N/A
Lightning Stylesheets Previewer	EAR99	N/A	N/A	N/A	N/A
Datorama	5D992.c	MMKT	G160317	16020101	46515

Definition of Terms and Acronyms
ECCN = Export Control Classification Number
CCATS = Commodity Classification Automated Tracking System
MMKT = Mass Market Eligible Products
NLR = No License Required

(1) Mobile Applications: Salesforce Classic (Android/iOS/Blackberry); SalesforceA Mobile (Android/iOS); Salesforce# (Android/iOS); Salesforce1 (Android/iOS), Limits Monitor for iOS (V 1.3)
(2) Mobile Applications: Marketing Cloud Mobile App (iOS/Android), Exacttarget; Social Studio (Android/iOS); Radian6; Radian6 Excel Add-in; Salesforce JB4A SDK Explorer; Social Engage (iOS/Android)
(3) Mobile Applications: Wave Analytics Mobile Apps (iOS/Android);
(4) Mobile Applications: Desk.com Mobile App (iOS/Android)
(5) Mobile Applications: Salesforce1
(6) Mobile Applications: RelateIQ/SalesforceIQ/Salesforce Inbox (Android & iOS)
(7) Mobile Applications: Commerce Cloud Store - Mobile Apps and Backoffice, DMP Mobile Apps
(8) Mobile Applications: Service Cloud Mobile, Field Service Lightning

Prohibited Countries

Salesforce complies with U.S. regulations related to embargoed countries and regions. As such, Salesforce currently prohibits the unauthorized usage of its products and services in Cuba, Iran, North Korea, Sudan, Syria, and the region of Crimea. Because this list of countries and regions may change from time to time, customers and their users are urged to consult the relevant regulations, including the U.S. Export Administration Regulations (15 CFR Part 730 et seq.), U.S. Office of Foreign Assets Control sanctions programs, and Canada's Area Control List under Canada's Export and Import Permits Act.

The exportation, re-exportation, sale or supply, directly or indirectly, from the United States, or by a U.S. person wherever located, of any Salesforce products, services or technology (including technical data) to any of these countries or regions is strictly prohibited without prior authorization by the U.S. Government.

Denied Parties

Salesforce products and services may not be exported to, re-exported to, transferred to, or used by any restricted person or entity, including those listed on the U.S. Treasury Department's list of Specially Designated Nationals, the U.S. Department of Commerce Denied Person's List or Entity List, the State Department's Debarred list, or similar denied parties list without prior authorization by the U.S. Government.

For more information and for further assistance in determining your individual licensing requirements, contact the Department of Commerce, Bureau of Industry and Security (http://www.bis.doc.gov/) or Office of Foreign Assets Control (http://www.treasury.gov).

Prohibited End-Uses

Salesforce products and services may not be exported, re-exported, or transferred if for use directly or indirectly in any prohibited activity described in Part 744 of the U.S. Export Administration Regulations, including certain nuclear, chemical or biological weapons, rocket systems or unmanned air vehicle end-uses.

Last updated March 2016