IT organizations are undergoing a metamorphosis.
In just five years, CIOs have gone from thinking their most important skill was “technology know-how” to seeing it now as “contributing to corporate strategy,” according to research by Forbes Insights. “The skill sets expected of CIOs are shifting,” said Tom Davis, Chief Marketing Officer at Forbes Media. “They need to contribute to corporate strategy and manage a lot of change.”
The public sector is no exception, as proven by the Arizona Strategic Enterprise Technology Office (ASET) and its Business Engineering Division.
Trust is as mission-critical as the mission itself.
“But Arizona is a federated state,” Lange continued, “meaning that [state agencies] still have the ability to make decisions based on what they feel is best. They aren’t necessarily forced to work with ASET or follow our guidance. In our federated model, if they don’t trust us as a strategic partner and instead see us as an ordinary utility, they can opt to go another route.”
With over 130 agencies, commissions, and boards that employ over 32,000 people — or prospective customers, as Lange and team see them — ASET needed a model that was different from the “stand up new servers or build custom applications.
“We needed to do things better, faster, and cheaper if we were going to build the kind of trust we need in order to fulfill our mission,” he said. “We needed to align ourselves with our governor’s objective to operate at the speed of business.”