Let's go and listen
to Simon. Please
welcome him and
the story of Dell.
Simon. Thank you very
much, Mark. Great
to be here. And
I'm here really to
share with you the
story of how Dell is
transforming its
supply chain with AI.
there is a lot
of software.
But there are also
a lot of people. A
lot of people emailing,
gathering information,
writing spreadsheets,
running after
approvals, basically
doing a lot of work
that nobody likes
doing. Donkey work.
with Agent Force
supply chain powered by
Regrello, Dell is
supercharging their supply
chain. And now they
have over 19,000 users
on Agent 4's supply chain,
automating thousands
of processes across
over 90 processes.
So, let's just jump
into that technology
itself. And to start
off, I'm going to show
you a handwritten
diagram which shows you a
part of Dell's supply
onboarding process.
Now, what I'm going
to do is I'm going to
take that, hand it over
to Rucha here. we're
going to upload it.
And we're going to show
you how you can build
any process with Agent
4 supply chain. All
you do is you take any
documentation that
describes your process.
It could be structured
data, unstructured
data, a Word document,
a PDF, or a diagram
like this chicken
scratch I just shared.
And we can upload it.
We click generate.
And what's going to
happen is we're going
to build this in
minutes. And what
we're doing is we're
creating a blueprint.
we're generating
the forms,
we're generating
the data model,
we're generating the
security architecture
behind it, the
governance, and we're
going even beyond
that. All the tools
that you would expect
from Salesforce, well,
we're going beyond
that as well. We're
also going to create
tools that will
enable you to integrate
it into your ERP.
Now, while this is
all going on and the
engine's working,
let me just explain a
little bit about
supplier onboarding.
This is where a
supplier wants to get
onboarded. You have
to reach out to them,
get the information
from them, take that
information, make
sure it's all correct,
score it, and then
make a decision
going to actually
approve this.
That is the process.
Now, there are loads of
processes in the
back office, loads of
processes in the supply
chain. So, we're training
this engine all the
time on all sorts of
documentation,
documentation that explains
everything about your
operations and your
processes. And that's in
every language and for
every industry. And now
you can see this engine
working away at turning
that into reality
right now. And what
you're seeing is basically
this whole process
being built in real
time. And what's going
to happen is we are now
taking months away of
work, months of work
that you would have to do
probably in partnership
with your IT organization
and costs you
hundreds of thousands
of dollars to build.
So this is something
that's happening
every day in
companies like Dell,
Kellogg, Daimler
Trucks, and bam, look,
this has happened in
real time. And what
you're seeing as it's
finishing up now is
basically the blueprint,
the blueprint which shows
you the structure of
this actual process.
And you can see the
data consistency checks,
all the validations,
everything is there.
Now, let's leap
a little bit into
the future and
look at how Dell
will be consuming
this on Slack.
And this would be
basically you go to the
Slack channel, and
you can see that the
process has been initiated,
the supplier gets
to be onboarded, and
Sarah, the supply
onboarding manager for
Dell, can now see the
complete workflow
here. She can scroll
through and see everything.
In the old world,
Sarah would have been
basically project
managing this whole
thing herself, running
around, getting emails
done, spreadsheets,
getting approvals.
But in the agentic
enterprise with Agent
4 Supply Chain, she
doesn't have to do
that because the Agent
4 Supply Chain
manager is now running
the whole show,
orchestrating the whole
process end-to-end so
she doesn't have to.
Now, what's so
impressive about Dell is
not just how all-in
they are on AI, it's
their focus on
business performance,
and they're looking
at every process,
going, how can we
make this even better?
They've taken, by
looking in Tableau,
they can see the
data, and they can see
that they've
taken their supply
onboarding process from
60 days all the way
down to 20. Amazing,
but not good
enough for Dell. They
want to go better.
Well, Sarah can just
ask Tableau, Tableau
agent. She can ask
quite simply, what
can I do to improve
this process? And
now the Tableau agent
can interrogate agent
for supply chain
to find the answer.
We have the Tableau
identifying the bottleneck.
It turns out that
that financial
document validation
process is just too slow.
This is an opportunity
for identification.
But this, ladies and
gentlemen, is how
Dell and companies
like it are
supercharging their
supply chain operations
with Agent Force
Supply Chain. Mark,
back to you. All
right. Well, great job,
Simon. How about a
huge hand for Simon?
Michael Dell's right.
Michael, stand up.
Now, Michael,
thank you. That
was a quick stand
up. Very good.
Michael, you
need to give us
some mentoring
here. You know,
you and I talk
all the time.
Obviously, you've
mentored me
through the whole
life cycle of
Salesforce. Thank
you for that.
But now I'm watching
you. Right back
at you. Right.
Thank you very much.
Michael, you are
transforming Dell, and you're
doing more work than
any other CEO that
I have ever seen. I've
talked in depth to
your entire management
team. I had dinner, as
you know, with Doug
Schmidt just last week.
Incredible what you're
doing. Just give
us all some good,
solid mentoring
advice on what it's
going to take for all
of us to become
these agentic AI
enterprises. You are
on the pole position.
You know, we found
this product, Regrello,
and got inspired to build
Agent 4 Supply Chain
at Dell because we've
been studying you.
You've got to help
us. You've got
to give us. You're
so far ahead
of everybody. What
do we need to do
to become an
agentic enterprise?
It's wonderful
to be here.
Fantastic event.
congratulations.
You know, I think there
are a couple of keys
to this. I think, first
of all, it's really
important to understand
what the major
processes are inside a
company. You know, it's
tempting to sort of
say, oh, let's go do an
AI project. Let's go
do an agentic project.
We like to start
with the things that
really move the
needle. And there's so
much opportunity
here. start with the
big things. And we
sort of go through
this process of
simplifying the process,
standardizing it, then
reimagining it, and
then applying the
technology. And that's
what we've done in
supply chain, you know,
19,000 users,
incredible automation
of the workflow
and the process is
ultimately to give
more time back to those
people that are
doing things that
are super valuable
to us as a company.
And that's essentially
what we're doing.
And, you know, the
supply chain example
is a great one. You
know, we deliver
as a company tens
of millions of
mission-critical
products, you know, every
year. So, our supply
chain is absolutely
essential to what
we do, including,
you know, that's not
exactly mission critical,
but like the PowerMax,
you know, storage
arrays and PowerEdge
and PowerScale. Yeah,
those are a little
bigger. Thank you, Mark,
for using those throughout
your customer 360
and 60 plus data
centers, I understand,
around the world. We
greatly appreciate that.
And Salesforce has been
an incredible partner
for us across our
entire business. Okay,
it just one step further.
I've talked to Doug. I've
talked to Billy Scannell,
okay? I've talked to
all your executives,
and they all say
the same thing.
They say the key to
becoming a Gentic
Enterprise is
that Michael Dell,
day in and day
out, is like
leading the
charge personally,
driving the AI
transformation. Where are
you finding the
inspiration to do this? I
mean, it's pretty
awesome. You're about to
have your 61st birthday.
Congratulations.
You know, here you've
been doing this
for... I'm back at you.
Thank you very much.
Thank you. Thank you.
Thank you. We're six
months apart. I'm
six months older than
Michael. It's my older
brother here. Okay.
Michael, here you've been
Now you're more
charged, more excited,
more motivated, more
inspired than ever.
Where does it
come from? What
do you see for
the future of your
company with
this technology?
Well, look, I
think we all woke
up, you know, around
November of 22
and saw these
incredible models.
And it really created
an opportunity to
unlock the power of
all the dark data that
exists in the world.
And, you know, Dell
is the largest company
in data storage.
We are larger than
number two and number
three, number four,
all combined together,
also the largest in
servers. And so this
was a real moment
to say, what is the
trajectory of this change
in the industry? And
I saw it as sort of
moving from calculating
and computing to
thinking and machines
that are thinking for
us, right? And that
is a massive change.
We're all experiencing
that. And so we
thought about this as,
well, if we don't
really get on this,
a new company is
going to come along
and it's going
to put us out of
business. And I
literally told our team,
you know, we're going
to have a new competitor
and they're going
to be better than
us, faster than us,
in every business that
we're in, lower cost.
And the only way we're
going to prevent that
is we're going to
become that company.
And that's what we're
doing. We've totally
reset the business,
reimagined the
business, and I think
all companies
will have to do
that from a
competitive standpoint.
But not many
are, you know,
I don't see as many
yet kind of at that
stage, but I think
it's coming. Right.
Yeah, you've got the
fever like Indiana
does. All right,
Michael, thank you
very much. thank you
so much mark everyone
wants to talk to
you now that you're
here we're thrilled
please please please
thank michael dell
we love you michael
