[고객 서비스와 AI가 만났다!] Empower Your Service: 카페24, Agentforce로 고객 경험의 미래를 열다
AI 기반 Agentforce는 상담원에게 필요한 정보를 실시간으로 제공하고, 지식 추천을 통해 빠르고 정확한 고객 응대를 지원합니다. 반복 업무는 자동화하고, 고객 맞춤형 서비스는 강화하여 상담 효율과 만족도를 동시에 높입니다. 본 세션을 통해, 상담 생산성과 고객 경험을 동시에 향상시키는 새로운 서비스 전략을 만나보세요.
Starring
- 신은지솔루션 엔지니어, 세일즈포스
- 이창현영업대표, 세일즈포스
- 조혜정그룹장, 카페24
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