[Customer Success] 고객 성공을 위한 Signature Success Plan: LG CNS의 대규모 AI컨택센터 운영 사례
Signature Success Plan은 Salesforce 고객의 비즈니스 목표 달성을 돕는 가장 이상적인 지원 플랜입니다. Customer Success Manager를 중심으로 선제적인 지원과 맞춤형 권장사항을 제공하며, 다양한 기술 지원 전문가와 협업하여 Agentforce를 비롯한 Salesforce 제품의 활용을 돕고 기술 이슈를 최적화하고 신속하게 대응합니다. 본 세션에서는 Signature Success Plan의 주요 특징과 함께, LG CNS가 Signature Success와 함께 대규모의 AICC 서비스 업무를 성공적으로 운영하고 있는 사례를 소개합니다. * AICC : AI Contact Center
Starring
- 김재웅팀장, LG CNS
- 송재석Customer Success Manager, 세일즈포스
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