[Industry Insight I] 제조산업의 AI 전환, 파트너와 함께 미래를 설계합니다.
i2DMS는 세일즈포스 기반의 파트너 운영 전반을 디지털화한 통합 플랫폼입니다. 이번 세션에서는 Agentforce(AI)를 통해 i2DMS가 어떻게 단순한 관리 시스템을 넘어 실행력 있는 지능형 운영 플랫폼으로 진화했는지 소개합니다. 특히, 프로모션 기획부터 딜러 대응, 클레임 처리, 성과 분석에 이르는 실제 운영 시나리오에서 Agentforce가 어떻게 활용되는지 구체적으로 보여드립니다. 반복적인 커뮤니케이션과 수작업 중간 처리는 이제 Agentforce가 대신합니다.
Starring
- 신소희파트장, 아이투맥스 기업부설연구소
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