Privacy Resources

Explore our privacy resources below.

General
Cross-Border Data Transfers
Transparency Reports
Europe, the Middle East, and Africa
North America
Asia-Pacific and Japan
Latin America and the Caribbean
Work.com
Industry Specific
Products and Data Protection Impact Assessments (DPIAs)
Cybersecurity

General

Documentation

Data Protection and Privacy

Get guidance and best practices to help you meet the requirements of whichever regulations and policies your company must comply with.

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Documentation

Data Processing Addendum

Access Salesforce's GDPR and CCPA aligned data processing addendum.

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White Paper

Data Processing Addendum FAQ

Answers to the most common questions about Salesforce's Data Processing Addendum.

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White Paper

Salesforce's Transfer Impact Assessment

Information on Salesforce’s international data transfers and contractual, organizational and technical measures.

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Documentation

Trust and Compliance Documentation

Learn more about Salesforce’s security, certifications, and audits.

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white paper

Privacy by Design Principles at Salesforce

Learn about Salesforce's privacy by design principles guiding our values.

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Cross-Border Data Transfers

White paper

Data Transfer Mechanisms FAQ

Answers to common questions about international data transfer mechanisms such as BCRs, Privacy Shield and Standard Contractual Clauses.

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White Paper

Salesforce's Transfer Impact Assessment

Information on Salesforce’s international data transfers and contractual, organizational and technical measures.

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Transparency Reports

Report

Salesforce's Transparency Report (2024)

Information about Salesforce's principles for handling government requests for customer data and the relevant annual figures regarding such requests.

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Report

Salesforce's Transparency Report (2023)

Information about Salesforce's principles for handling government requests for customer data and the relevant annual figures regarding such requests.

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Report

Salesforce's Transparency Report (2022)

Information about Salesforce's principles for handling government requests for customer data and the relevant annual figures regarding such requests.

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Report

Salesforce's Transparency Report (2021)

Information about requests for customer data we've received from government agencies.

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Report

Salesforce's Transparency Report (2020-2021)

Information about requests for customer data we've received from government agencies.

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Europe, the Middle East, and Africa

Trailhead

EU Privacy Laws Basics

Learn about the General Data Protection Regulation (GDPR) and how to comply.

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White paper

Learn more about GDPR key facts.

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White Paper

Learn more about what GDPR requires - and does not require.

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White paper

Learn how Salesforce Shield can assist with your overall data protection strategy.

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North America

White paper

US Privacy Laws FAQ

An overview of United States privacy laws.

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White paper

FERPA and COPPA FAQ

Answers to the most common questions about FERPA and COPPA.

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Trailhead

US Privacy Laws Basics

Learn about the regulatory policies in the United States and how to comply.

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Infographic

US State Privacy Law Overview

An overview of US State privacy laws in graphic format.

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White Paper

CCPA FAQ

Answers to the most common questions about CCPA.

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White Paper

CCPA Fiction Versus Fact

Learn more about what CCPA requires - and does not require.

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White paper

PIPEDA FAQ

Answers to the most common questions about PIPEDA.

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Asia-Pacific and Japan

White Paper

Japan Data Privacy FAQ

Answers to the most common questions about Japanese Privacy Law.

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White Paper

Australia Data Privacy FAQ

Answers to the most common questions about Australian Privacy Law.

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White Paper

APEC CBPR and PRP FAQ

FAQ Answers to the most common questions about APEC CBPR and PRP

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White Paper

Thailand Data Privacy FAQ

Answers to the most common questions about Thailand Privacy Law.

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White Paper

Indonesia Privacy Law FAQ

Answers to the most common questions about Indonesia Privacy Law.

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White Paper

India Privacy Law FAQ

Answers to the most common questions about India Privacy Law.

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Latin America and the Caribbean

white paper

Brazil Data Privacy FAQ

Answers to the most common questions about Brazilian Privacy Law.

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Work.com

Guidance

Privacy and Ethical Use Principles Guiding our COVID-19 Response

Learn about the principles guiding our Work.com products

Review the new guidance

White Paper

Work.com Privacy FAQ Questions and Answers for Salesforce Customers

Answers to the most common privacy questions about Salesforce's Work.com products.

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Checklist

Work.com Key Privacy Considerations Checklist

A privacy checklist for customers to consider when implementing Salesforce's Work.com products.

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Industry Specific

White paper

HIPAA FAQ

Answers to the most common questions about HIPAA.

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white paper

HIPAA Security Rule White Paper

Answers to the most common questions about the HIPAA Security Rule.

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White Paper

Financial Services FAQ

Answers to the most common questions about Financial Services.

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Products and Data Protection Impact Assessments (DPIAs)

Documentation

Salesforce Services Trust and Compliance Documentation

Get security and privacy-related audits and certifications received for the administrative, technical, and physical controls applicable to the Platform.

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White Paper

Best Practices for Data Privacy on Salesforce

Get Salesforce security and privacy-related best practices for CCPA and the GDPR.

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White paper

DPIA - General Whitepaper

An overview of what Data Protection Impact Assessments are under GDPR.

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white paper

Data Protection Impact Assessments & Salesforce

Answers to common Data Protection Impact Assessment questions for all Salesforce products.

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white paper

Salesforce’s Agentforce Privacy FAQ

This document serves as a Customer facing frequently asked questions (FAQ) resource regarding Salesforce's Agentforce offering and its privacy implications.

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Cybersecurity

Trailhead

Cybersecurity Learning Hub

Learn in-demand cybersecurity skills.

Take the Trailhead module

Salesforce understands better customer experiences start with
data privacy.

Contact us if you have questions, comments, or requests related to Salesforce’s Privacy Statement, our data privacy practices, or how Salesforce embraces privacy and data protection laws.

Privacy Resources

General

Cross-Border Data Transfers

Transparency Reports

Europe, the Middle East, and Africa

North America

Asia-Pacific and Japan

Latin America and the Caribbean

Work.com

Industry Specific

Products and Data Protection Impact Assessments (DPIAs)

Cybersecurity

Salesforce understands better customer experiences start with data privacy.

Salesforce understands better customer experiences start with
data privacy.