Like many businesses, SmartRent’s story began in spreadsheets. Founded in 2017, the company landed its first client the next year. But it took a little longer until it found the right technology to support the way it worked. “We spent a year and a half operating in spreadsheets and Google docs,” Co-Founder and Chief Operating Officer Demetrios Barnes said. During that time, company agents managed apartment complexes the hard way, through endless paperwork.
“An apartment community is somewhere between 250 and 500 units,” Barnes explained. “Imagine trying to print out 500 checklists and then filling them out and scanning or taking pictures of them to send back to me on a nightly basis.” Barnes’ technicians were spending roughly two hours a day reporting back to HQ on their day’s work — time that could better have been spent making additional service calls.
After a short trial of a business solution that just couldn’t do what the company needed it to, SmartRent adopted Salesforce Field Service
(SFS) in late 2019. The difference since has been night and day. “We had thousands of dollars a year in salaries going just to managing spreadsheets and calling technicians to get an understanding of what they were doing,” Barnes said. SFS organized the process and automated data flow so Barnes and his team at SmartRent’s Scottsdale, Arizona, headquarters could always check on progress at any site, and see when a tech was finished with a service call and was ready for the next one.