Bring your sales, service, marketing journeys, commerce, and Slack together with built-in AI and flexible tools that adapt as you grow. With more automation, deeper visibility, and flexible tools, you can run your business your way and see value from day one.
This page is provided for information purposes only and subject to change. Products may not be available in all markets. For product availability contact a sales representative.
Start strong with guided onboarding, intuitive setup, and support that helps you hit the ground running — even as your needs grow.
Bring sales, service, marketing journeys, commerce, and Slack together into a complete customer view that keeps everything in sync across your business.
Let AI take care of your busywork and use customizable workflows to help your team move faster and stay aligned as you grow.
Plan confidently with forecasting, quoting, quotas, and dashboards that give you clear visibility into performance and next steps.
Stay organized and efficient with built-in sales flows, routed leads, and connected activity capture — so nothing slips through the cracks as your team scales.
Clear stages and up-to-date customer details help you focus, prioritize the best opportunities, and move deals forward faster — with built-in AI helping draft follow-ups and surface next steps.
Use forecasting, quoting, and pipeline dashboards to get a clear view of performance, upcoming deals, and what you need to hit your quota.
Resolve customer issues quickly with case management, and email-to-case — so nothing slips through the cracks and customers get answers fast.
Give consistent, high-quality support at scale with real-time chat, macros, knowledge, and a connected service console.
Use clear dashboards to understand case volume, spot issues early, and see where your team needs the most support.
Create and send targeted emails with powerful segments and templates that help you reach customers with the right message — fast.
Use connected data, forms, and automation to capture new leads, nurture relationships, and create consistent customer experiences.
View engagement, performance, and audience trends with easy analytics that show what resonates — and where to refine.
Build a branded storefront with simple drag-and-drop design tools. Get set up and start selling with built-in guidance features that give you recommendations and step-by-step support.
Manage every product detail, like images, descriptions, product codes, and more, with easy-to-use merchandising tools. Optimize your ecommerce store and increase revenue with insights about performance, finance, promotions, and payments from your built-in dashboard.
Simplify the transaction process no matter where your customers are buying, whether it's via your storefront checkout or payment links in emails. Boost conversion rates quickly while you dedicate time to more critical activities.
Cut down on busy work and elevate decision-making by bringing your customer data from CRM right into Slack.
Unify real-time conversations in a single, connected experience across Slack and Salesforce for enhanced collaboration.
Instantly connect with coworkers, business partners, and stakeholders via audio, video, or screen share to make decisions faster.
I think Pro Suite has made life easier because all the data is right there. You don’t have to jump from one system to the next, it makes finding information fast and easy.
Rameez IshmaelIT Operations Manager, FigTree Financial
See value from day one with solutions built to grow with you. Get up and running quickly with guided setup and built-in support. Automation and AI handle the busy work, so you have clear visibility to make confident decisions as your business grows.
The free, foundational CRM with sales, service, and marketing tools for up to 2 users — plus built-in AI.
The CRM that brings your business together, with marketing, sales, service, and commerce — plus AI that helps automate work as you grow.
The CRM you can customize with advanced automation, AI, and insights — built to scale for complex needs.
Try Pro Suite free for 30 days. No credit card required, no obligation, 100% free.
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See how Pro Suite can help your business grow today.
Pro takes the complete CRM suite to the next level. It builds upon Starter Suite with even more sales, service, marketing, and commerce features along with a conversational AI assistant. Small businesses can manage unique business processes with connected Slack conversations, enhanced customization and automation, and access to additional apps that support your growth. Watch the demo video to see Pro features in action.
Pro Suite includes a conversational AI assistant powered by Agentforce that helps teams do more in less time. Users talk directly to the AI to execute work via simple prompts. The assistant reads, summarizes, and updates customer details. Einstein Conversation Insights (ECI) also analyzes video call recordings to create meeting transcripts. A growing sales team can use the assistant to draft customer emails based on past interactions – saving time on manual data entry.
Pro Suite includes all the features and built-in AI found in Starter Suite, but adds advanced customization. Growing businesses can build custom apps, create custom objects, and access prebuilt solutions on the AppExchange. It also provides a sandbox environment for testing and training. A small business can upgrade to Pro Suite when they need complex workflow automation to match their specific sales cycle.
A small business should upgrade to Pro Suite when it requires advanced customization, deep workflow automation, or integration with prebuilt apps on the AppExchange. While both Starter and Pro Suites include the same conversational AI assistant to execute daily work, Pro Suite unlocks the ability to build custom objects and integrate external apps. It also provides a sandbox environment for testing and training. Beyond customization, Pro Suite adds advanced tools across every department, such as forecast management for sales and omnichannel routing for service. For example, a company might upgrade to Pro Suite to map complex sales cycles with custom objects and accurately forecast revenue – all without losing the intuitive AI tools they already rely on.
Yes, Pro gives you access to AppExchange, a marketplace for apps that help you extend your CRM to external systems, applications, and data sources. That way, when you’re ready to scale your CRM, you can seamlessly integrate your favorite apps and discover new ones.
You can try Pro Suite for 30 days - no credit card required. Pro is available starting at $100 per user, per month, and an annual contract is required.
That includes 2,000 emails per month in Pro. Plus, you can add on more as needed with the Marketing Email Sends Bundle for an additional 1,000 email sends for $10 per month.
Commerce functionality in Pro Suite are subject to transaction fees. Pricing is pay-as-you-go and rates vary by region and payment method. For example, credit card payments in the U.S. are 2.9% + $0.30 per transaction.
Simply sign up for your free 30-day trial. Then use the guided onboarding feature to get familiar with the platform. Follow the step-by-step checklist to get up and running quickly. When you’re ready, purchase Pro hassle-free via self-checkout.
This page is provided for information purposes only and subject to change. Products may not be available in all markets. For product availability contact a sales representative.
