State Government

Elevate the customer experience and earn the trust of residents with a reliable cloud platform built for government.

 
 

Launch new customer-centric digital services to serve residents more effectively.

 
Integrate data from multiple systems and add new solutions to create a single source of truth on the Customer 360 Platform. With flexible capabilities ready to scale, organizations can provide immediate response and prepare for future challenges.
 
  • Digitize service delivery to meet the needs of residents — quickly and easily
  • Equip employees with tools from the world’s #1 CRM that will enable efficiency and productivity
  • Build and deliver apps to meet stakeholder needs in days, not months
  • Reimagine health and social service delivery for everything from child welfare to vaccine management
 
 
 

PUBLIC HEALTH AND SOCIAL SERVICES

 

Connect families to the health and social services they need.

Get game-changing technology and resilient tools to deliver government services faster and more efficiently, including Child Welfare, Integrated Eligibility, MMIS, and Child Support.

The Indiana Department of Child Services connects multiple systems to focus on the health, safety, and support of children.

By launching an intelligent case management system built on the FedRAMP-authorized Salesforce 360 Platform for Government, the Indiana DCS now has the data-driven, comprehensive view it needs to deliver personalized, actionable, real-time care.
 

LICENSING AND PERMIT MANAGEMENT

 

Grow communities faster with intuitive licensing and permitting.

Eliminate bottlenecks in the application process and reduce approval turnaround time. With automated workflows and intelligent routing, agencies can create online communities and self-service opportunities for business owners.

Wyoming Office of State Lands and Investments takes a digital approach with Salesforce.

Using the Salesforce Platform, the Wyoming Office of State Lands and Investments (WYOSLI) built its Surface Land Asset Management System (SLAMS), an integrated cloud application library that manages 7.3 million acres of land and resources.
 

CUSTOMER EXPERIENCE

 

Bring people, process, and government together through technology.

The mission of government is more critical than ever. Offer access at all times through digital channels and earn the trust of residents. Our platform makes it easy to connect to government services, benefits, and support.

Colorado Department of Health Care Policy and Financing provides a modern customer experience with Salesforce.

In just three months, the Colorado Department of Health Care Policy and Financing (COHCPF) built and launched a new customer contact center using Service Cloud. Agents now deliver faster service, bringing residents and the government closer together.
 

IT INNOVATION

 

Build applications quickly for rapid emergency response and better service delivery.

Create custom cloud apps fast through our intuitive drag-and-drop UI, then deploy them on any device. Collaborate across agencies and departments by seamlessly connecting legacy systems with standard APIs.

Texas Department of Information Resources demonstrates 25 custom applications built on the Salesforce Platform.

As a pioneer of software as a service (SaaS), the Texas Department of Information Resources (DIR) developed and demonstrated more than two dozen custom apps — inspiring the rapid deployment of cost-saving automated workflows throughout the state.
 
 
 

Return to the Workplace Guide

 

Plan your path to an engaged community, an energized workforce, and cost-saving efficiencies.

 

Ready to talk?

We’ll help you set up a strategy to ensure mission advantage at all times.