CRM is the new government service.

Salesforce adapts private sector service models for its government CRM solutions. This helps government organizations target the right audience with laser focus, automate business processes, and seamlessly connect and share data while staying mission-focused. The Salesforce Government Cloud platform is secure, including top standards like FedRAMP, DoD IL2/4, and SOC. With the help of public sector software like Salesforce, government can become more responsive, effective, and efficient.

Case Management & Contact Center

Don't get slowed down. Salesforce empowers public sector employees with the visibility needed to solve inquiries and the agility required to provide better service. By offering agents and employees a comprehensive view of the constituent you'll be able to provide more impactful services.

Application Development Platform

Move beyond your legacy systems. With Salesforce, you can turn your 'technical debt' into innovative opportunities through solutions that are ready to run right out of the box in a “clicks, not code” approach for desktop and mobile. You'll empower IT teams, SI partners, and line-of-business leads to build apps fast. 

Relationship Management

Use Salesforce to discover, track, and nurture relationships for mission-critical activities with employees, customers, and partners. Create a 360-degree view of every contact and interaction, helping staff deliver relevant communications and premium service in a timely manner.

Self-service Portals & Communities

Customers expect a great self-help experience. Salesforce community portals allow government customers to request service, track status, and collaborate with service providers on the channel that is most practical for them.

Employee Productivity & Collaboration

Free up time once spent on clerical work and allow staff to focus on creative problem-solving and process-improvement activities that are core to the mission. Leverage Salesforce to help departments and agencies minimize paper-laden processes while maximizing collaboration capabilities through the automation of administrative tasks.

Outreach & Engagement

Fundamentally transform mission delivery to match the personalized, instantaneous, and convenient standard that customers expect. The Salesforce Email Marketing solution is a unified marketing platform used to better understand and engage with constituents and personalize their experience across channels.

Digital Commerce

Government entities need to modernize retail and sales operations to capture more revenue behind the mission. Salesforce helps unify digital commerce channels, creating a consistent eCommerce experience across web, store, mobile, and social transactions. 

Advanced Analytics

The secret to being customer-centric is using data and analytics to make every customer interaction smarter. Data-driven insights optimize how government workers engage with citizens and vice versa. You'll be able to better measure resolution and service levels, while utilizing valuable caseworkers and other government employees toward efficient program outcomes.



The mile-high city tackles mile-high growth.

Get Future-ready with a Government CRM

Ready to talk more about the capabilities of the Customer 360 Platform for Government? We’ll help you set up a strategy to start connecting people and streamlining processes like never before.