Be mission ready even in times of crisis with Salesforce capabilities for government.

Bring readiness, process improvement, and speed to government service.

Salesforce government CRM solutions leverage the best of commercial CRM capabilities optimized for the private sector. Stakeholders get easier access to the critical information they need at any time, on any device. Employees benefit from tools that foster a supportive and collaborative environment. Turn “technical debt” into innovation. The Salesforce Government Cloud platform is secure, meeting top standards like FedRAMP, DoD IL2/4, and SOC. With the help of Salesforce, government can become more responsive, effective, and efficient.
 

Case Management and Contact Center

Empower public sector employees and agents to solve inquiries and provide better service for constituents. By offering a comprehensive view of constituents, you’ll be able to provide more impactful and immediate services.

Application Development Platform

Move beyond your legacy system with innovative solutions that are ready to run right out of the box in a “clicks, not code” approach for desktop and mobile. Empower IT teams, SI partners, and business leads to build apps quickly during a crisis and beyond.
 

Relationship Management

Use Salesforce to discover, track, and nurture relationships for mission-critical activities with employees, customers, and partners. Create a 360-degree view of every constituent interaction, helping staff deliver relevant communications and exceptional service.

Self-Service Portals and Communities

Constituents increasingly expect an easy self-service experience. Salesforce community portals allow customers to request service, track status, and collaborate with service providers on the channel that’s right for them.
 

Employee Productivity and Collaboration

Focus on creative problem-solving and improving processes that are core to your mission. Leverage Salesforce to help departments and agencies reduce paperwork and maximize collaborative capabilities by automating clerical tasks.

Outreach and Engagement

Reinforce your mission through timely and personalized messages that customers have come to expect. Use a multi-channel marketing platform to engage with constituents and personalize their experience.
 

Digital Commerce

Capture revenue with streamlined retail and sales operations. Salesforce helps unify digital commerce channels, creating a consistent ecommerce experience across web, store, mobile, and social transactions.

Advanced Analytics

Make every interaction customer-centric using data and analytics. Data-driven insights optimize how workers engage with citizens and vice versa. You’ll be able to better measure resolution and service levels, while utilizing caseworkers and employees on other essential programs.
 

CUSTOMER SUCCESS STORY

 
 

See how the City of Chicago is delivering community centric government services.

Respond to crisis faster, deliver services better.

Ready to talk more about the capabilities of the Customer 360 Platform for Government? We’ll help you set up a strategy to start connecting people and streamlining processes like never before.