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The service landscape has changed significantly — and as innovative new technologies continue to shift where customers look for support, it’s become more difficult and complex to connect with them.
That’s why we’ve talked to experts to bring you 25 of their best tips and tricks for navigating today’s connected customer environment to deliver top service. We tapped into our network of customers, influencers, and thought leaders to bring you their guidance and best tips. In this e-book, you’ll hear their advice on:
Agent productivity and enablement
Building useful self-service portals
Delivering effortless service
Download this e-book to learn new ideas for your service organization that you can start implementing today.