With Sales Cloud, you can grow your accounts, find new customers, and close deals faster — from anywhere. The path to success starts here.
- Close more deals, faster.
Track all your customer information and interactions in one place, anywhere. Best practices and in-line intelligence help move deals along faster.
- Get more leads and make them sales-ready.
Nurture leads so they’re ready to convert, then automatically route them to the right reps at the right time. Build your own "lead machine" to improve conversion rates and grow your revenue.
- Accelerate sales productivity with a lightning fast console.
Whether you’re a rep in the field or you prefer to work inside your email inbox, now you can do more with AI, automatic data capture, and business process automation. All in one console.
- Make insightful decisions with up-to-date data.
With Salesforce, information is in one place so it’s easier to prioritise and make quick decisions based on the most up-to-date information. And do it all from any device.
- Give reps the power of automation and artificial intelligence.
Make CRM data work harder for reps. Sales Cloud Einstein is artificial intelligence that learns what separates deals won from deals lost, and highlights top leads and next steps.
Support customers everywhere with the service platform that keeps the conversation flowing.
- Close cases faster with the help of AI and automation.
Help your support agents solve customer problems faster by putting the right tools at their fingertips — all from one console.
- Provide faster, more intelligent self-service.
Build self-service communities. Give your customers access to the answers they need to solve problems on their own terms and timeline.
- Personalise customer care and predict needs.
Get more insight into your customers’ behaviour so you can personalise their service, predict future needs, and even provide conversational service with live messaging.
- Drive service productivity from the call center to the field.
Improve your mobile service operations and deliver connected, intelligent, more personalised service from the phone to the field on one platform.
Build and manage personalised customer journeys with Marketing Cloud. Discover the complete solution to navigate the entire customer journey — on one platform. Explore the gear to help marketers deliver the right message at the right time — on any channel.
- Personalise your email marketing at scale.
Build and manage any kind of email campaign. Use CRM and other data for personalisation that drives engagement. Automate your marketing to scale your capabilities and reach customers with relevant messaging.
- Engage with mobile messaging.
Use SMS, MMS, push notifications, and group messaging to reach customers anytime, anywhere. Go cross-channel and extend your digital marketing strategy by adding mobile to your email and social campaigns.
- Create cross-channel journeys.
Create 1-to-1 customer journeys across email, mobile, social, ads, and the web. Connect experiences across marketing, sales, service, and every customer touchpoint.
- Guide exceptional social experiences.
Connect social to marketing, sales, and service with social media marketing tools. Listen, engage, publish, and analyse data from over a billion sources while automating social workflow.