Salesforce Summit
Any questions? Please reach out to Jacqueline Gooch jacqueline.gooch@salesforce.com
Your chance to get together, keep the focus on your customers and reconnect more fully with your colleagues.
Here's what we've got planned for you:
11:00 - 11:15: Welcome & Introduction
11:15 - 11:35: Growth = Relevance + Agility | Perspectives on evolving Business Success through Customer centric Transformation
11:35 - 11:55: MeinService: Our Path to orchestrating digital Customer Service on One Platform
11:55 - 12:05: Global Delivery – IT Services for Salesforce Solutions
12:05 - 12:20: Break & Meet up
12:20 - 12:40: Adding Value with a continuous Customer Conversation
12:40 - 13:05: Trends in Customer Service: From Automation and AI to digital Service Channels, integrated Telephony and Field Service
13:05 - 13:15: Wrap up Main Session & Break
13:15 - 13:35: Breakout Sessions (in parallel)
- LIFETRACK – How DHL helps vaccinate the World
- Beautiful Science of Data Visualization
- How Salesforce Marketing can drive Customer Experience during the entire Lifecycle (End-to-End)
- Help Customers to help themselves with Experience Cloud
13:35 - 14:00: Meet the Speaker
We are looking forward to seeing you at the Summit,
Your Salesforce Team.