Discover the key features of our manufacturing platform for sales and service.
Manufacturing Cloud is built on the Einstein 1 Platform, Sales Cloud and Service Cloud. Customers get the benefits of all the 3X per year innovation that comes from these products. On top of that, we build the data model extensions that a manufacturer requires and have enhanced those data models with automation capabilities which allow you to streamline your processes. Let’s take a look at Manufacturing Cloud for Sales and Manufacturing Cloud for Service.
Manufacturing Cloud for Sales
Capture a complete picture of net new opportunities alongside customer agreements, long-term projects, and an accurate demand forecast.
Sales Agreement Management
Manage the manufacturing sales lifecycle by extending the manufacturing CRM to include pricing, volumes, and order realization data.
Advanced Forecasting
Enable strategic planning and precise input into the sales and operations planning process with operational forecast flexibility by any dimension.
Program Based Business
Revolve sales processes and forecasting strategies around customer or 3rd party industry forecasts.
Visit Management
Automate and drive consistent dealer, distributor, and customer interactions with visit plans.
Manufacturing Cloud for Service
Accelerate service automation by orchestrating end-to-end processes for customer support, complaints, and product issues across departments.
Service Console
Visualize and manage the entire manufacturing service lifecycle including engagements, cases, and field service events.
Pre-work Estimation
Generate estimates for products and services; and add labor or installation charges onsite.
Warranty Lifecycle Management
Manage and automate warranty programs in the context of the complete asset lifecycle including warranty terms definition, claims management, business rules automation, payouts, and end-to-end warranty insights.
Asset Service Console
Drive complete asset lifecycle with related alerts, asset hierarchies, service timelines, milestones, warranties, cases, work orders, claims, installed components, asset relationships, and activities for end-to-end asset visibility.
“Salesforce Manufacturing Cloud provides a window into my global manufacturing business in a way that’s easy for me to consume and take action on.”
JAKE BELL, MANAGING DIRECTOR NORTH AMERICA, CHARGEURS PCC
“With the help of Manufacturing Cloud for Service, we will be able to deliver services much faster to our customers, and we can make sure that asset downtime is as minimal as it can be.”
THOMAS GÖCKE, HEAD OF DIGITAL BUSINESS TRANSFORMATION, KOENIG & BAUER
“This is exactly what we’re looking for with the forecasting, the analytics, the displays, visuals ...
This meets what we need in a CRM system.”
TONY GONDICK, MANAGER , IT BUSINESS STRATEGY, KAWASAKI ENGINES
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