Salesforce solutions for communications gives customers, reps, agents, and retailers clear, fast, easy access to all the information they need. So customers enjoy a more cohesive, personalized experience at every step.

In our “2017 Connected Subscriber Report,” we asked mobile and cable subscribers what they wanted when purchasing new services and receiving customer support. Find out where you need to invest to win both existing and future customers by reading this exclusive report.

 

Companies use Salesforce social and mobile cloud solutions to make sure customers always get connected to the right person, with the information needed to help. So every call is personal, positive, and productive.

 
 
 

Salesforce really helps connect all the different parts of our organization and provide a single view of our customer.”

NAVIN ARORA, SR. VICE PRESIDENT OF BUSINESS CUSTOMER EXPERIENCE AT TELUS
 
 

47,000+ EMPLOYEES

 
 
 
 

68%

OF MILLENNIALS WOULD LEAVE YOU FOR OTT SERVICE FROM GOOGLE OR FACEBOOK *

 

42%

OF CABLE SUBSCRIBERS BELIEVE THEIR PROVIDER HAS THEIR BEST INTERESTS AT HEART *

 

56%

OF CABLE SUBSCRIBERS GET THE BEST SERVICE WHEN THREATENING TO LEAVE *

* See more in our “2017 Connected Subscriber Report.”  
Contact us to learn more about our communications solutions, and start taking full advantage of social, mobile, cloud, and analytics as you transform your business.