Salesforce solutions for communications gives customers, reps, agents, and retailers clear, fast, easy access to all the information they need. So customers enjoy a more cohesive, personalized experience at every step.
In our “2017 Connected Subscriber Report,” we asked mobile and cable subscribers what they wanted when purchasing new services and receiving customer support. Find out where you need to invest to win both existing and future customers by reading this exclusive report.
Companies use Salesforce social and mobile cloud solutions to make sure customers always get connected to the right person, with the information needed to help. So every call is personal, positive, and productive.
Salesforce Communications CRM is built to connect to complex legacy environments, integrating diverse data sources into a central interface. That way, every customer and employee touchpoint will be consistent, giving every customer a unified brand experience.
Communications CRM tools for CSPs (communications service providers) include sales automation, customer service, marketing, order management, and analytics. Salesforce addresses the complexities of planning and implementing a telecom with its industry-leading Communications Industry Framework.
Contact Salesforce to learn about and explore a communication management system that will help improve the processes at your company.