Discover the fastest path to digital transformation at the Salesforce Industries Summit.

 

Discover new communications-specific innovations, built for today’s challenges.

Thrive in a digital-first world by unifying your business on one intelligent platform — now enhanced with innovations from Vlocity. Accelerate your time to value with prebuilt processes. Go digital fast using built-in automation and insights. And rapidly transform every customer interaction with purpose-built apps and the world’s most robust partner ecosystem. 
 

Fast-Track Digital Transformation

Launch projects quickly with hundreds of prebuilt processes, product models, integrations, and UX templates

Create Compelling Experiences

Enable customers to easily try, buy, and manage services, while enjoying a consistent experience across any channel or device.

Accelerate Time to Market

Slash deployment times for launching new offers, products, and services with prebuilt, reusable integrations.
 

Discover the fastest path to digital transformation for communications companies.

Learn how to accelerate value, drive ROI, and transform your industry. Join us at the Salesforce Industries Summit and evolve your business with the #1 industry cloud platform.
 

SOLUTION: UNIFY THE PROSPECT JOURNEY

Win — and keep — subscribers by building best-in-class experiences.

Gain a crucial competitive edge by launching seamless omni-channel experiences that put customers at the center of every interaction. With this solution, communications service providers can increase conversion, empower employees to work together, and boost customer loyalty.

SOLUTION: DELIVER INTELLIGENT CUSTOMER SERVICE

Transform the service experience into your competitive advantage.

Enable your service teams to resolve cases quickly — and become profit centers at the same time. With this solution, Communications service providers can create service experiences that drive subscriber loyalty, reduce costs, and empower agents to deliver proactive customer care.
 
 

Simplify the Customer Experience

Customers today expect communications service providers to make their experience simple. That’s the bar new over-the-top market entrants have set. Salesforce helps you meet those expectations by delivering a seamless, consistent, and personalized experience across all channels of engagement.

Accelerate your digital transformation.

To survive and thrive in the face of fierce over-the-top competition, communications service providers must move rapidly to launch new services and business models. With Salesforce, you get a single digital platform that enables IT and operational agility, so you can deliver innovations and business results more quickly.
 

Become predictive and proactive.

Communications service providers possess an abundance of customer data. But most of this data is dormant — barely any of it is used to create actionable intelligence. Salesforce helps you harness and activate this data to predict customer needs, determine proactive treatments, and create personalized experiences.
 

TELSTRA IS A TRAILBLAZER

Telstra counters disruption with bold transformation.

I think the future success of any company, including Telstra, is to be ahead of the game and serve our customers brilliantly. Partnering with Salesforce helps us achieve these goals.”

NEVASH PILLAY, GLOBAL PARTNER SALES EXECUTIVE
 
 
 

Learn how your business can keep pace with industry disruptors:

 

68%

OF MILLENNIALS WOULD LEAVE YOU FOR OTT SERVICE FROM GOOGLE OR FACEBOOK *

 

42%

OF CABLE SUBSCRIBERS BELIEVE THEIR PROVIDER HAS THEIR BEST INTERESTS AT HEART *

 

56%

OF CABLE SUBSCRIBERS GET THE BEST SERVICE WHEN THREATENING TO LEAVE *

* See more in our “2017 Connected Subscriber Report.”  

Questions? We’ll put you on the right path.

Contact us to learn more about our communications solutions, and start taking full advantage of social, mobile, cloud, and analytics as you transform your business.