SOLUTION: ACCELERATE CHANNEL MANAGEMENT

Extend Salesforce to your channel partners.

Manufacturers can easily collaborate with dealers and distributors on sales, service, marketing, and more. Quickly address service inquiries, close more deals, and open more opportunities to grow revenue.

SOLUTION: DELIVER INTELLIGENT FIELD SERVICE

Optimize the field service experience.

Give service agents and field technicians a 360-degree customer view and data on warranties and entitlements. Our intelligent scheduler dispatches the right technician to the right job, boosting first-time fix rates.
 

SOLUTION: STREAMLINE PARTS DISTRIBUTION

Create powerful online buying experiences.

Transform the online purchasing process. Tailor product mixes, pricing agreements, and contracts to customers’ specific needs. Deliver friction-free service and warranty experiences that boost confidence in your products.

SOLUTION: DIGITIZE LIFECYCLE MARKETING

Engage buyers before, during, and after the sale.

Power end-to-end customer engagement across every channel with our unified marketing platform. Make personalized connnections with customers across web, email, social, mobile, and more with AI-powered insights.
 

Digitally transform your manufacturing business to deliver modern, connected experiences.

 

Customer Success Spotlight

 
 

ABB is writing the future of machines with AI and Salesforce.

We want to offer our products and solutions through the channels that customers want. Increasingly customers are looking at digital channels, both for doing research and procurement, but also to get solutions to their smaller concerns — and in some cases, even large problems.”

Tarak Mehta President | Electrification Products Division, ABB
 

See why 150,000+ companies build deeper connections to their customers, partners, and employees with Salesforce.

 
 
 

See what's on the minds of today's leading manufacturing executives:

 

35%

INCREASED CUSTOMER FEEDBACK SCORES FOR COMPANIES WITH DIGITAL BUSINESS STRATEGIES

 

25%

PRODUCTIVITY GAIN FROM USING AUTOMATION IN CUSTOMER SERVICE

 

51%

PLAN TO APPLY ARTIFICIAL INTELLIGENCE TO BETTER CUSTOMER SERVICE EXECUTION

* See more in our "Customer Engagement for Manufacturers" report.

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