As part of the world's #1 CRM platform, our complete Accelerate Channel Management solution makes it easy for manufacturers to collaborate with dealers and distributors on sales, service, marketing, and more. Discover all the ways your team members and channel partners can address customer service inquiries with lightning speed, close more deals than ever before, and blaze a clear trail from opportunity to revenue growth. 
With our Deliver Intelligent Field Service solution, teams can resolve issues fast and exceed customers’ rising expectations. Offer proactive, personalized support thanks to 360-degree customer profiles, including real-time access to product usage, warranties, and more. Ensure dispatchers assign the right specialists to cases with optimized job scheduling integrations. And boost first-time fix rates by putting the world’s most advanced digital solutions into the palm of every technician. 
Transform the purchasing process for customers and distributors with our Streamline Parts Distribution solution. Tailor product mixes — including pricing agreements and contracts — to each customer’s specific needs and provide real-time fulfillment visibility so customers can easily create new orders or make changes to existing ones. And deliver friction-free service and warranty experiences that build relationships and boost confidence in your products. 
 
 
Get a complete view of customers across all channels to improve cross-sell and upsell while generating more leads. With powerful CPQ functionality, sales teams can quickly determine the right solution for customers and simplify complex processes.
Provide smart, personalized service with instant access to critical contracts and entitlement data in one centralized location. With omni-channel support, service reps can engage customers in real time using their preferred line of communication.
 
See exactly how the Salesforce Platform helps manufacturing companies of any size create new revenue growth by connecting with customers and supporting them everywhere they are.
 
 

See how Schneider Electric, AB InBev, Brown-Forman, National Instruments, and PG&E all built game-changing apps on the Salesforce Platform.

 
 
 

74%

BELIEVE PRODUCTS WILL BECOME LOSS LEADERS FOR SERVICE REVENUE OVER THE NEXT DECADE *

 

90%

AGREE THAT IMPROVING THEIR FIELD SERVICE DEPARTMENT IS A TOP PRIORITY *

 

31%

SAY THEIR FIELD SERVICE AGENTS MAKE MULTIPLE VISITS ALL OR MOST OF THE TIME *

* See more in our “Connected Manufacturing Service” report.