As part of the world's #1 CRM platform, our complete Accelerate Channel Management solution makes it easy for manufacturers to collaborate with dealers and distributors on sales, service, marketing, and more. Discover all the ways your team members and channel partners can address customer service inquiries with lightning speed, close more deals than ever before, and blaze a clear trail from opportunity to revenue growth. 
With our Deliver Intelligent Field Service solution, teams can resolve issues fast and exceed customers’ rising expectations. Offer proactive, personalized support thanks to 360-degree customer profiles, including real-time access to product usage, warranties, and more. Ensure dispatchers assign the right specialists to cases with optimized job scheduling integrations. And boost first-time fix rates by putting the world’s most advanced digital solutions into the palm of every technician. 
Transform the purchasing process for customers and distributors with our Streamline Parts Distribution solution. Tailor product mixes — including pricing agreements and contracts — to each customer’s specific needs and provide real-time fulfillment visibility so customers can easily create new orders or make changes to existing ones. And deliver friction-free service and warranty experiences that build relationships and boost confidence in your products. 

35%

INCREASED CUSTOMER FEEDBACK SCORES FOR COMPANIES WITH DIGITAL BUSINESS STRATEGIES

25%

PRODUCTIVITY GAIN FROM USING AUTOMATION IN CUSTOMER SERVICE

51%

PLAN TO APPLY ARTIFICIAL INTELLIGENCE TO BETTER CUSTOMER SERVICE EXECUTION

* See more in our "Customer Engagement for Manufacturers" report.
Embark on an interactive journey that explores all the ways Salesforce is helping retool manufacturers with intelligent, predictive apps across every department.