Manufacture a whole new kind of customer success.

Move beyond the product with personalized service at scale.

Become a sales-winning machine.

Get a complete view of customers across all channels to improve cross-sell and upsell while generating more leads. With powerful CPQ functionality, sales teams can quickly determine the right solution for customers and simplify complex processes.

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Deliver intelligent service everywhere.

Provide smart, personalized service with instant access to critical contracts and entitlement data in one centralized location. With omni-channel support, service reps can engage customers in real time using their preferred line of communication.

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Connect ecosystems with customized apps.

Build intuitive apps that enable customers, dealers, and distributors to quickly and seamlessly conduct business. And help internal teams across all manufacturing departments optimize and streamline processes with customized, enterprise-grade apps.

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Put the Internet of Things to work.

Turn IoT data collected from devices, locations, equipment, accounts, and more into actionable insights that drive deeper engagement and accelerate innovation. And empower sales, service, and marketing teams to implement smart analytics-driven strategies.

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MANUFACTURING

Innovate faster with trailblazing apps.

See how Schneider Electric, AB InBev, Brown-Forman, National Instruments, and PG&E all built game-changing apps on the Salesforce Platform.

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CUSTOMER SUCCESS STORY

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“Salesforce puts data into the context of the customer — and this is a complete game changer.”

GIULIO CAPOCACCIA | HEAD OF GROUP MARKETING & SALES, ABB

100,000+ EMPLOYEES

Products we use:

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See how hundreds of manufacturing executives benchmark their customer service performance:

74%

BELIEVE PRODUCTS WILL BECOME LOSS LEADERS FOR SERVICE REVENUE OVER THE NEXT DECADE *

90%

AGREE THAT IMPROVING THEIR FIELD SERVICE DEPARTMENT IS A TOP PRIORITY *

31%

SAY THEIR FIELD SERVICE AGENTS MAKE MULTIPLE VISITS ALL OR MOST OF THE TIME *

* See more in our “Connected Manufacturing Service” report.

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Questions? Let’s talk.

Discover all the ways that Salesforce CRM solutions optimized for Manufacturing can help your business succeed in today’s changing landscape.

Manufacturing CRM from Salesforce.

Manufacturing CRM solutions from Salesforce are ushering in and advancing a new industrial revolution — one being driven not by machines the world had never known, but by innovative new means of connectivity. As manufacturers have figured out ways to turn ideas into realities on a massive scale, the expectations of companies and consumers is at an all time high. That’s why more and more of them are relying on Salesforce CRM optimized for manufacturing management. It’s the new, connected age of manufacturing.

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