Public Sector

Welcome to our new
connected government.

Experience government in a whole
new way with Salesforce.

Find out how ›

 
Public Sector

Public Sector logo

Welcome to our new
connected government.

Experience government in a whole
new way with Salesforce.

Contact us ›

Become a connected agency.

Connect everything.

Connect citizens and agencies for the 21st century. A truly connected government is citizen-centric and builds connections between citizens, employees, governments and services. Just ask the General Services Administration, which built a private social network and consolidated information in the cloud, saving millions of dollars each year.

Our Public Sector experts have solutions that will work for you.

Contact us ›

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41%
Citizens who do not receive first contact resolution.

(Source: Government Contact Center Satisfaction Index 2012)

Become a connected agency.

img_solutions_public_sector_overview_990x460

Connect everything.

Connect citizens and agencies for the 21st century. A truly connected government is citizen-centric and builds connections between citizens, employees, governments and services. Just ask the General Services Administration, which built a private social network and consolidated information in the cloud, saving millions of dollars each year.

Our Public Sector experts have solutions that will work for you.

Contact us ›

 

Innovate experiences.

People now expect private sector service from the public sector, too. They want fast, seamless, simple interactions. To meet these new expectations, Salesforce helped the State of Colorado’s Statewide Internet Portal Authority find more agile ways to craft new apps that make it easier to interact with citizens anywhere, creating a more personal, intimate government experience.

Talk to our Public Sector reps to find the right solutions for you.

Contact us ›

28%
Citizens who give the U.S. Government a favorable rating.

(Source: Pew Research 2013)

img_solutions_public_sector_overview_990x460

Innovate experiences.

People now expect private sector service from the public sector, too. They want fast, seamless, simple interactions. To meet these new expectations, Salesforce helped the State of Colorado’s Statewide Internet Portal Authority find more agile ways to craft new apps that make it easier to interact with citizens anywhere, creating a more personal, intimate government experience.

Talk to our Public Sector reps to find the right solutions for you.

Contact us ›

57%
Citizens who use their phone as a channel of contact -- but social and online channels yield a higher satisfaction rate.

(Source: Government Contact Center Satisfaction Index 2012)

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Deploy solutions in the cloud.

When everyone has access to the right tools and information, it’s easy for government to collaborate and work more efficiently to implement solutions. That’s why Salesforce helped the Texas Department of Information Resources build simple cloud apps to make all of its data accessible to employees on any device.

Get expert help finding the right solutions for your unique organization.

Contact us ›

img_solutions_public_sector_overview_990x460

Deploy solutions in the cloud.

When everyone has access to the right tools and information, it’s easy for government to collaborate and work more efficiently to implement solutions. That’s why Salesforce helped the Texas Department of Information Resources build simple cloud apps to make all of its data accessible to employees on any device.

Get expert help finding the right solutions for your unique organization.

Contact us ›

Public Sector success stories.

  • GSA
    GSA

    "We built 100+ apps with Salesforce to help government be more agile and nimble."

    Sonny Hashmi, Chief Information Officer, GSA

    Contact us ›

    See the full story ›

  • NJ Transit
    NJ Transit

    "With Salesforce, not only do we get real time reporting…we can get more accurate reporting, spot trends more quickly, identify and fix issues."

    Anthony Grieco, Senior Director, Customer Service & Transit Information, NJ TRANSIT

    Contact us ›

    See the full story ›

  • State of CO
    State of CO

    "Salesforce can adapt and morph itself to fulfill our every need."

    John D. Conley Executive Director of Colorado’s Statewide Internet Portal Authority (SIPA), State of Colorado

    Contact us ›

    Watch video ›

  • DIR
    DIR

    "If you want state agencies to move to 21st century technology, you need to keep it simple to implement and use, so we adopted a Salesforce first policy for our development team."

    Todd Kimbriel, Chief Operating Officer, Texas DIR

    Contact us ›

    See the full story ›

  • City and County of San Francisco
    City and County of San Francisco

    "Salesforce helps us engage with citizens better."

    Ron Vinson, CMO, Department of Technology, City and County of San Francisco

    Contact us ›

    Watch video ›

  • Kelly Services GSA Consolidate information for improved efficiency.  
  • NJ TRANSIT NJ TRANSIT Provide service and answers from anywhere.  
  • Kelly Services State of CO Bring the town hall online.  
  • Kelly Services Texas DIR Make apps more accessible, and more affordable.  
  • City and County of San Francisco City and County of San Francisco Empower citizens through social.  

Solutions that live in the cloud.

SalesCloud icon
The government platform for a citizen agency.

Custom Application Development

Social Intranet

Government AppExchange

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The government platform for citizen support everywhere.

Engagement Center

Omni-Channel Citizen Engagement

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SalesCloud icon
The government platform to manage relationships from anywhere.

Correspondence Management

Grants Management

Health Exchanges

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The government platform for 1:1 engagement.

Social Command Center

Citizen Outreach

Digital Communication Management

Resources. Your guides to success.

Resources.

Your guide to success.

Learn more about what Salesforce can do
for your organization.

Learn more about what Salesforce can do for your organization.

Contact us ›

 
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