Ritu Thakur is the Regional Director for Customer Operations for AXA Asia based in Hong Kong – she is driving Operations Excellence and Customer Experience improvement initiatives across 15 Life and General Insurance entities in AXA Asia. She brings 18+ years’ experience in Insurance Operations and has led several operations transformation projects during her career. Ritu also leads the coordination of all woman initiatives in AXA Asia and SFDC within the regions.
 
 
 
 
 
 
 
Prue is the Program Director of Liberty Asia’s Victim Case Management System (VCMS). Based in Cambodia, she has worked with her colleagues over the past 1.5 years to provide enterprise grade technology to frontline NGOs engaged in the fight against Human Trafficking, equipping them with the tools and knowledge to facilitate better record keeping and data collection. With the aim of building a data-driven community through shared technology across the region, Prue and her team are passionate about collaborative solutions to common challenges and the power of technology to drive positive change.
 
 
 
 
Shaun is the Director of Business Development at Soul Machines, based in Auckland, New Zealand.  Shaun has a decade of experience in Silicon Valley, where he worked in field sales at Verizon Enterprise Solutions, Salesforce.com, and MuleSoft. Prior to starting his technology career Shaun played rugby in the 1999 Rugby World Cup for the US National team and had a brief stint in the NFL. His role at Soul Machines is to build partnerships and work with large Enterprise and Government customers, to bring their first digital employees to life.
 
 
 
 
Vijay is an experienced software professional with 11 years of experience working as a developer and technology consultant. He is currently the technology leader in Johnson & Johnson working on the Salesforce CRM implementation. He is Salesforce certified with experience in implementing Salesforce for industry bellwethers with extensive expertise in sales methodology, communities and digital marketing. In past roles, Vijay also lead  the adoption of a new ticketing system on the Force.com Platform, and the implementation of Remedyforce to deliver service management for internal and external users. His areas of interests include IOT cloud, AI and customer facing communities.
 
 
 
 
Cecily Ng is Area Vice President, leading the enterprise business team in Asia. She is focused on enabling large businesses to innovate, become more agile, and to connect with their customers in all new ways.

Cecily has been with Salesforce for more than seven years, managing various portfolios contributing to Salesforce’s growth in the region. She is also passionate about promoting equality in the workplace, with a specific focus on gender diversity and driving stronger balance across Salesforce and the technology industry in Asia.

Cecily was born in Hong Kong and holds a bachelor degree in Electrical and Electronic Engineering from the National University of Singapore.
 
 
 
 
Robert Wickham leads Salesforce’s efforts to help companies experiment and validate new business ideas in partnership with some of the local incubators. Robert previously ran Salesforce's specialised sales team across Asia Pacific.

Prior to joining Salesforce, Robert led the Engineered Systems business at Oracle across Australia & New Zealand. He joined Oracle through acquisition in 2008 and initially ran Oracle’s System Management business in North America.

Prior to his tenure at Oracle, Robert held multiple marketing, product management and sales leadership positions at Empirix Web Test Division (which Oracle acquired in 2008). Prior to Empirix, Robert was a cofounder of Go Fly Limited (a low cost European airline that was eventually sold to easyJet) and a management consultant with the Boston Consulting Group.

He holds a Bachelor and Master’s Degree in Aeronautical Engineering from The Massachusetts Institute of Technology (MIT) as well as an MBA from the Harvard Business School. Robert was a member of the MIT Board of Trustees from 1996-2001 and the MIT Alumni Board from 2002-2004. He is a recipient of the MIT Bronze Beaver for distinguished service. He is an avid squash player, golfer and cricket fan. Fun Fact: Robert played for the Trinidad & Tobago under-19 cricket team captained by his classmate Brian Lara.
 
 
 
 

The saying "jack of all trades" is usually followed up with "master of none". In my case I'd like to say that I'm a "master of some".

I am very fortunate to find myself in the rather unique position of being both tech- and business-savvy. Through my experience I've learnt to be multi-lingual. I speak:

Geek, sales, marketing, service, implementation, cost-benefit and, I think most important of all, "plain and simple".

One of my great loves is telling people stories. And I do so, often times, on stage at various events around the globe. I tell people stories through presentations (I'm passionate about the technology products I work with), through music (I sing in a band and choir) and through demonstrations (I love making technology do things people rarely get to see).

I am also trying to do my bit in making the world a better place. So I volunteer for stuff. I don't mind making sandwiches at a soup kitchen or building a house in Cambodia. I'm in.