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Scale Service Your Customers Love With Automation

Learn To Scale Service Your Customers Love With Automation

Heightened customer expectations and uncertain macroeconomic conditions are driving service organisations to find new ways to engage customers efficiently and with empathy. The new connected customers are not only demanding connected experiences, but also speed and quality resolutions to their issues.

Driving success and delighting customers now requires seamless personalisation enabled by technology. The good news? Automation can deliver important benefits like driving efficiency and reducing costs, including a 27% decrease in support costs* and connecting service across channels in real time*.

Join us to hear customer success stories and learn to:

  • Personalise every interaction with real-time data
  • Automate processes and empower teams to do more with less
  • Connect to any system and optimise service delivery


Featured Speakers:
- Matthijs de Man, Group Director Commercial and Innovation, Anantara Vacation Club
- Paul Nam, Service Cloud Lead, Salesforce
- Abhay Kacker, Principal Solutions Engineer, Salesforce

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**Source: 2022 Salesforce Success Metrics Global Highlights. A 2022 study based on 3,706 customer interviews in the US, Canada, UK, Germany, France, Australia, India, Singapore, Japan, and Brazil

 

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