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How to Scale Service with Generative AI and Einstein GPT

Companies around the world are struggling to balance dueling priorities of meeting customer demands and driving agent productivity. As a result, the need for both efficient and intelligent service is rising and AI is now an imperative. Generative AI has the potential to help companies connect with customers in new ways.

In this webinar, learn how Service Cloud Einstein and Einstein GPT will change the game for customer service and how companies can be enabled to:

  • Personalise every interaction with trusted data
  • Boost service team productivity by automating tasks
  • Build and deploy AI solutions faster across all channels

Featured Speakers:
  • Jawad Malik - Regional Sales Director, Platform & Customer Experience at Salesforce
  • Abhay Kacker - Principal Solution Engineer at Salesforce
  • Vladimir Bojchev - Lead Service Specialist at Salesforce


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