This year Gartner recognised that at the core of building the ideal customer engagement center will be an intelligent, connected system for CRM and case management. And, according to Gartner peer insights, our customers agree.
“An ever-expanding platform, only limited by my creativity, skill-set, and understanding.”
– Applications Manager in the Services Industry
“Delivering simplicity to complex processes.”
– Associate Director IT in the Healthcare Industry
Gartner Magic Quadrant for the CRM Customer Engagement Center, Michael Maoz, Brian Manusama, 9 May 2017
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