2017 Gartner Magic Quadrant for the CRM Customer Engagement Center - Salesforce.com

Our customers put us on cloud 9.

A Gartner Magic Quadrant Leader for nine straight years.

See how we’re delivering on the vision of intelligent customer service.

This year Gartner recognised that at the core of building the ideal customer engagement center will be an intelligent, connected system for CRM and case management. And, according to Gartner peer insights, our customers agree.

“An ever-expanding platform, only limited by my creativity, skill-set, and understanding.”
– Applications Manager in the Services Industry

“Delivering simplicity to complex processes.”
– Associate Director IT in the Healthcare Industry

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Gartner Magic Quadrant for the CRM Customer Engagement Center, Michael Maoz, Brian Manusama, 9 May 2017

Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates.

Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.