2017 Gartner Magic Quadrant for the CRM Customer Engagement Center - Salesforce.com

Our customers put us on cloud 9.

A Gartner Magic Quadrant Leader for nine straight years.

See how we’re delivering on the vision of intelligent customer service.

This year Gartner recognised that at the core of building the ideal customer engagement center will be an intelligent, connected system for CRM and case management. And, according to Gartner peer insights, our customers agree.

“An ever-expanding platform, only limited by my creativity, skill-set, and understanding.”
– Applications Manager in the Services Industry

“Delivering simplicity to complex processes.”
– Associate Director IT in the Healthcare Industry

Get the report now.

Please complete all fields.

* First name

Enter your first name

Enter your first name
* Last name

Enter your last name

Enter your last name
* Job title

Enter your title

Enter your title
* Email

Enter a valid email address

Enter a valid email address
* Phone

Enter a valid phone number

Enter a valid phone number
* Company

Enter your company name

Enter your company name
* Employees

Select the number of employees

Select the number of employees
Yes, I would like to receive marketing communications regarding Salesforce products, services, and events. I can unsubscribe at any time.
Please read and agree to Salesforce's privacy statement.
I agree to the Privacy Statement and to the handling of my personal information. In particular, I consent to the transfer of my personal information to other countries, including the United States, for the purpose of hosting and processing the information as set forth in the Privacy Statement. Learn More
I understand that these countries may not have the same data protection laws as the country from which I provide my personal information. For more information, click here.
By registering, you confirm that you agree to the processing of your personal data by Salesforce as described in the Privacy Statement. By registering, you confirm that you agree to the processing of your personal data by Salesforce as described in the Privacy Statement.

I agree to the Event Terms of Service, Privacy Statement and to the handling of my personal information. In particular, I consent to the transfer of my personal information to other countries, including the United States, for the purpose of hosting and processing the information as set forth in the Privacy Statement. Learn More
I understand that these countries may not have the same data protection laws as the country from which I provide my personal information. For more information, click here.
By registering, you confirm that you agree to the Event Terms of Service and to the storing and processing of your personal data by Salesforce as described in the Privacy Statement. By registering, you confirm that you have read and agree to the Event Terms of Service, and that you agree to the processing of your personal data by Salesforce as described in the Privacy Statement.

Download now

*By submitting your details to us, we may provide salesforce.com information to you as set out in our Privacy Policy & Security Statement

Gartner Magic Quadrant for the CRM Customer Engagement Center, Michael Maoz, Brian Manusama, 9 May 2017

Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates.

Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.