Get insights from 2,000+ small business owners and leaders.

Small and medium businesses (SMBs) are major leaders of today's economic growth. Our new report examines the obstacles SMBs encounter on the road to success, and offers insights on the decision-making and actions of the leaders who run them. Learn about the latest innovations and industry changes affecting SMBs and get the latest small business statistics.

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Insights from 2,000+ business owners and leaders worldwide


Technology is rapidly changing, and SMBs need to stay on top of what's new. Learn about:

  • Top technologies for attracting new customers.
  • Which technologies are most likely to be used by growing businesses.
  • How SMBs are using or planning to use AI.

Small and medium businesses have a lot to consider when allocating their technology budgets. Learn more about:

  • Challenges to SMBs when adopting new technologies.
  • Obstacles to meeting customer expectations.
  • The benefits of adopting a CRM system.

Every SMB leader has a unique story. Learn more about how age and gender influence these stories:

  • Reasons for starting a business.
  • Top characteristics for running a successful company.
  • Challenges for growth over the next two year.

Key metrics from the report:



say CRM is the top priority of their technology budget



of SMB leaders seek to grow their business



say sales is the most crucial role to Success



say Social Media is the top tactic to attract new customers


Let’s talk about how the world’s #1 CRM can grow your business.

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