To meet and exceed customer expectations, leaders must empower their company's entire service operation with the right tools, automation, and conversations. That's why Salesforce has relied on Slack as its intelligent productivity platform to deliver expert customer service since 2019. In this guide, we'll show you how Salesforce service teams use Slack to swarm on issues with cross-functional partners and do their best work.
Learn how Salesforce uses Slack to:
- Harness automation to work faster
- Empower agents with institutional knowledge
- Foster customer loyalty and retention with premium service
.png)