Ocean Network Express (ONE) is one of the world's largest container carrier networks. As General Manager of Global Commercial and Service Management, Sundaramurthy Pandurangan explains, the company saw customer focus as the key differentiator in a very competitive market.
With the goal of creating a platform where sales and service could come together to share and collaborate, ONE implemented Sales Cloud in six months, despite a capability shortfall and a challenging transition period.
They now have visibility over every interaction for each case, bringing them closer to customers.
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