Salesforce Marketing Cloud

Blazing New Trails: Mapping the Customer Journey.

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Customer Journey Map
 

You’ve heard a lot of talk about “the customer journey:” the series of consumer interactions that collectively define your 1-to-1 customer relationships. 73% of top marketers say customer journeys improve engagement — so a journey strategy is crucial. But the way ahead can seem daunting and unclear.

That’s why we created the Customer Journey Map. Get your bearings and get started with your 1-to-1 journey plan using this handy guide. Inside you’ll see detailed sample journeys and cross-channel use cases for:

  • New customer acquisition and onboarding
  • Engaging customers with relevant, timely content
  • Disengaged and inactive customer retention

Get this trail guide and begin charting your course to great customer relationships.

 

Download the journey map.
Download the journey map.
Download the journey map.
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Please fill out all fields.
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You’ve heard a lot of talk about “the customer journey:” the series of consumer interactions that collectively define your 1-to-1 customer relationships. 73% of top marketers say customer journeys improve engagement — so a journey strategy is crucial. But the way ahead can seem daunting and unclear.

That’s why we created the Customer Journey Map. Get your bearings and get started with your 1-to-1 journey plan using this handy guide. Inside you’ll see detailed sample journeys and cross-channel use cases for:

  • New customer acquisition and onboarding
  • Engaging customers with relevant, timely content
  • Disengaged and inactive customer retention
* By submitting this form, you are confirming you have read and agree to our Terms and Privacy Statement.
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