Full Privacy Statement
EU General Data Protection Regulation Resources
Salesforce’s Processor Binding Corporate Rules, applicable only to Sales Cloud, Service Cloud, Chatter, Communities and Force.com (“BCR Services”)
Salesforce’s Notice of Privacy Shield Certification
Salesforce Data Processing Addendum FAQ
Salesforce Candidate Privacy Statement
- Salesforce.com, inc.’s (“Salesforce” or the “Company”) full Privacy Statement contains more information about the Company’s Web site privacy practices.
- Salesforce has certified certain of its services under the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. For more information on our Privacy Shield compliance, please click here.
We collect and process Personal Data for a variety of purposes, including:
your name and contact details to provide you with information about our products, manage your registration and attendance at our events, provide you with customer support, or when we otherwise communicate with you;
the processing of device and usage data collected via cookies or similar technical means to improve and customize our websites and to guarantee their security and continued proper functioning;
to display personalized advertisements to you, and to send you marketing communications about us and our products and services;
your billing information to complete transactions with you when purchase our products or services;
to comply with our legal obligations under applicable laws and cooperate with public and government authorities.
We only collect and process your Personal Data to the extent it is necessary for fulfilling these purposes and where we can rely on a legal ground for such processing as set out in our full Privacy Statement. Where required, we will ask you for your prior consent.
Please review the "What Personal Data do we collect?" and "Purposes for which we process Personal Data and the legal basis on which we rely" sections in our full Privacy Statement for further details. Also see "How long do we keep your Personal Data?" to learn how long we store your Personal Data.
We may share Personal Data with various recipients, including the following:
- affiliates within the our corporate group that process Personal Data for customer support, marketing, technical operations and account management purposes;
- event sponsors, if you register for a Salesforce event;
- our contracted service providers that process Personal Data on our behalf for IT and system administration and hosting, research and analytics, or customer support purposes;
- public and government authorities to the extent we are compelled to disclose Personal Data to comply with our legal obligations;
Please review the "Who do we share Personal Data with" section in our full Privacy Statement for more detailed information.
You have certain rights regarding your Personal Data, subject to applicable data protection laws, including the following:
to access your Personal Data held by us (right to access);
to rectify inaccurate Personal Data and ensure it is complete (right to rectification);
to erase/delete your Personal Data to the extent permitted by other legal obligations (right to erasure; right to be forgotten);
to restrict our processing of your Personal Data (right to restriction of processing);
to transfer your Personal Data to another controller to the extent possible (right to data portability);
to object to any processing of your Personal Data carried out on the basis of our legitimate interests (right to object). Where we process your Personal Data for direct marketing purposes or share it with third parties for their own direct marketing purposes, you can exercise your right to object at any time to such processing without having to provide any specific reason for such objection;
not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects ("Automated Decision-Making"); Automated Decision-Making currently does not take place on our websites;
to the extent we base the collection, processing and sharing of your Personal Data on your consent, to withdraw your consent at any time, without affecting the lawfulness of the processing based on such consent before its withdrawal.
For more details on your rights and choices and how to exercise them, please review the "Your rights relating to Your Personal Data" in our full Privacy Statement.
To exercise your rights regarding your Personal Data, or if you have questions regarding our privacy practices, please fill out this form or mail us at:
Salesforce Data Protection Officer
The Landmark @ One Market Street, Suite 300
San Francisco, CA 94105
If you believe that we have not been able to assist with your complaint or concern, and you are located in the EEA, you have the right to lodge a complaint with the competent supervisory authority.