Connect every part of your business on a single, intelligent retail CRM platform.

Start a free trial of Salesforce to help you personalize and engage with your shoppers.

Deliver intelligent, personalized, and connected customer experiences at every stage of the shopper journey from awareness to purchase, service, brand advocacy, and beyond. Start your free trial and see how Salesforce can help you:

Track your top-selling products, company revenue, and the impact of promotions
Focus on current customers by quickly separating out closed cases with filters
Share case histories and individual messages with teammates to ensure that your customers get the best service

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Know, personalize, and engage shoppers like never before.

Easily Manage Orders

Unify the entire shopper experience across channels, service, and commerce
Easily manage one-on-one shopper journeys at scale and in real time
Increase conversion with personalized offers based on browse activity and order history

Provide Outstanding Service

Leverage artificial intelligence to drive lasting customer loyalty
Boost engagement across every customer-facing channel

Collaborate with Your Service Team

Assign tasks and use Status and Priority fields to filter your to-do lists according to what matters most to your business
Resolve issues faster with innovative features like the ability to add items to a shopper’s cart or place orders on their behalf