Why You Need to Rethink Your Service Talent Strategy
Matt Dixon: Chief Product & Research Officer, Tethr,Customer Experience Expert, Researcher & Best Selling Author
With the rise of digital channels, customers can easily find a resolution to their questions quicker than ever before. Instead of receiving "I forgot my password calls" service teams are now handling more complex issues. With rising customer expectations, the companies that effectively handle these calls have agents that take control of the situation.
Join Salesforce and Matt Dixon, Chief Product & Research Officer and best-selling author of “The Challenger Sale” and “The Effortless Experience” to see how you can blend the right mixture of technology, data and specialized talent to turn complex service challenges into effortless resolutions for your customers.