Agentic AI—where humans and agents work together—is bringing in a transformative era for business. This evolution presents a powerful opportunity for organisations to drive business growth, enhance productivity, improve profitability, and elevate the customer experience.
Over the next 18–24 months, executives that strategically prioritise high-impact use cases will unlock AI’s full potential. Success depends on aligning enterprise goals with technology roadmaps, establishing strong governance led by the technology function, and embracing a human + agent model.
IDC, in collaboration with Salesforce, presents a comprehensive InfoBrief for leaders across the C-suite.
What's Inside?
- Executive Insights on AI-Driven Transformation Explore how Agentic AI is reshaping the workforce and accelerating ROI across industries.
- Strategic Guidance for C-Suite Leaders Discover actionable recommendations for CIOs, CTOs & technology leaders, CMOs, CROs, Customer Service leaders and CEOs to align AI initiatives with business outcomes.
- Economic Impact Forecast Explore IDC's $5 trillion prediction for AI's cumulative economic effect in EMEA by 2030—and what your company can do to benefit.
- Use Cases That Matter From real-time customer personalisation to intelligent IT service desks, see how leading organisations are driving value through AI innovation.
- Technology Leadership in the Age of AI Learn how CIOs, CTOs and technology leaders can orchestrate AI adoption by aligning use cases with business strategy, driving cross-functional collaboration, optimising IT operations with agentic workflows, and establishing robust governance.
