As Cyclone Tauktae raged into Gujarat, Rounak Muthiyan, Founder-Director, Kalpa Power Pvt. Ltd and his multi-location team had a pressing task at hand. They needed to ensure that a customer site in the state suffered from minimum downtime if hit. Access to data enabled them to ensure this within a mere five minutes.
Using 360-views of project status and inventory, they arranged for spares to be quickly brought in from Maharashtra as likely replacements for damaged parts. At the same time, OEMs were updated to maintain stocks for equipment that was within warranty.
“Electric power is a business that runs on reliability, which is also the motto at Kalpa.” says Muthiyan. At Kalpa Power, Salesforce technology enables the transparency and speed of decision-making, ensuring highest customer satisfaction at all times.
Kalpa Power was established in 2017 to provide reliable, environmentally friendly power to customers, mainly in commercial, industrial, and government sectors. With solar as its main technology, Kalpa Power has successfully expanded its pan-India footprint to parts of Africa, the Middle East and Bangladesh.
It is now looking at even more growth. India is targeting 450 GW of installed renewable energy by 2030. “Solar has emerged as the most economical source of power, and will fulfil the bulk of new requirements. This is an exciting time for us at Kalpa,” says Muthiyan.
“And the hard work we have put in over the last four years in building out the organisation will ensure that we deliver reliably at scale.”
The backbone of this readiness is the robust digital infrastructure set up by Rima Wandhekar, Director IT/ERP at Kalpa Power. Built on Salesforce, the system spans most of the organisation, and offers end-to-end process visibility to all stakeholders.