The New Era of Customer Success: Powered by Humans and AI
The future of customer success is AI-powered and human-driven. Join us for the Keynote Sessions at the Agentforce World Tour India – Virtual Event, where you’ll discover how Agentforce combines the power of AI agents and human expertise to deliver seamless, impactful customer experiences. Learn from Salesforce leaders about how this unified platform is transforming the way businesses engage with customers, drive sales, and accelerate growth.
📅 Agenda
🎤 Main Keynote: Become an Agentforce Company: Humans with Agents Drive Customer Success Together
Duration: 45 mins
Speakers:
- Nipun Sharma, Head of Marketing, Salesforce India
- Arundhati Bhattacharya, President & CEO, South Asia, Salesforce
- Sundeep Kamath, RVP, Sales, Salesforce
- Stephen Hammond, EVP/GM, Marketing Cloud, Salesforce
- Mankiran Chowhan, Vice President, Financial Services & Consumer Industries, Salesforce India
- Priyanka Sehgal Garg, Director, Solution Engineering, Salesforce India
- Vikram Gupta, Principal, Account SE, Salesforce India
Session Overview:
In this unmissable keynote, we’ll dive into how Agentforce, the digital labor platform, empowers businesses by combining the best of humans and agents to drive customer success. Hear from Salesforce leaders how the platform’s unified, trusted ecosystem enables seamless collaboration, automates complex processes, and elevates customer experiences across industries. This is your opportunity to understand how AI-powered agents are transforming business operations, enabling your team to achieve more in less time, with unprecedented precision.
💡 Sales Keynote: Humans with Agents Drive Sales Success, Pipeline to Paycheck
Duration: 25 minsSpeakers:
- Rashmi Prakash, Senior Product Manager, Salesforce
- Pawan Kumar Adda, Senior Director, Product Management, Salesforce
- Anoop Thomas, Senior Director, Product Management, Salesforce
- Tanmaiy Chandanshive, Senior Manager, Solution Engineering, Salesforce
Session Overview:
Discover how sales teams can leverage Agentforce for Sales, your autonomous AI, to drive customer success from pipeline to paycheck. In this session, you’ll receive a step-by-step playbook for using AI agents to accelerate sales growth, simplify your tech stack, and enhance team productivity. Learn how AI can help sales reps streamline tasks, make smarter decisions, and close deals faster—all while focusing on what matters most: building relationships and growing revenue.
🌟 Why Attend?
- Learn from top Salesforce leaders about the future of customer success powered by AI agents.
- Discover how Agentforce helps businesses achieve seamless collaboration between humans and agents, resulting in unmatched efficiency and growth.
- Gain insights into how AI-powered sales agents can optimize your sales process from the first interaction to the final sale.
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Walk away with a playbook for transforming your sales strategy and enhancing customer engagement in a way that’s faster, smarter, and more effective.