From reactive to proactive: How India’s service leaders are winning with agentic AI

Learn how Indian enterprises are turning human-AI collaboration into a competitive edge in service.

Indian service organisations are under pressure: rising customer expectations, growing case volumes, and ever tightening budgets. The good news? AI agents are stepping in to help. Unsurprisingly, 79% of today’s service leaders consider investing in AI agents as essential to meeting business demands. 

The seventh edition of our State of Service India report shows how service leaders are using predictive, generative, and agentic AI to deliver faster resolutions, cut costs, and keep customers happy — all without burning out their service teams.

What’s inside the report: 

  • How teams are overcoming AI adoption hurdles — from skills to security.

  • Why AI agents are slashing resolution times, reducing costs, and boosting efficiency.

  • The rise of voice and multimodal AI for natural, human-like conversations

  • Real-world wins from Air India, Ambuja Neotia, Ather Energy, and more 

  • A practical roadmap to help you start your AI journey

Looking for the complete State of Service report? Fill out the form below.

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