From self-service portals to knowledge management, live chat software to mobile service, deliver the tools your agents need in a secure, unified platform, giving them a complete view of the customer and a single source of truth.
Provide support anytime and anywhere, whether via phone, live chat, or social and mobile channels. Bring together all of your support channels and points of contact so agents can deliver service seamlessly.
Manage process approvals with a powerful set of tools. From next best actions and call scripting to knowledge base recommendations, to best responses by channel, embed workflow and even macros to lift performance across every agent, at any level.
Ready to talk more about the capabilities of the Salesforce Platform for Government? We’ll help you set up a strategy to start connecting people and streamlining processes like never before.