The Salesforce Case Management solution helps government agencies view all case data and related interactions in a searchable, secure platform. It supports the full case management lifecycle by integrating critical data points from multiple systems into a single location. 
Create a unifying help desk experience for agents. Allow your organization to have a complete view of each interaction and enable it to act fast when problems arise. Configure key information related to records and push prefiltered information relevant to a case. 
 
Easily integrate with legacy systems through prebuilt connectors to common legacy solutions like Oracle, SAP, and Microsoft. Salesforce solutions can be deployed incrementally on top of existing legacy solutions to quickly improve customer experience and eliminate high-risk project modernization efforts.
Ready to talk more about the capabilities of the Salesforce Platform for Government? We’ll help you set up a strategy to start connecting people and streamlining processes like never before.