Salesforce.com Wins "Editors' Choice" from PC Magazine Three Years in a Row

Unmatched customization capabilities make salesforce.com the top-rated on-demand CRM solution in independent testing

SAN FRANCISCO, Calif. — August 5, 2004 — Salesforce.com (NYSE: CRM), the market and technology leader in customer relationship management (CRM) on-demand, today announced that salesforce.com Enterprise Edition has received "Editors' Choice" honors from PC Magazine as the top on-demand CRM solution. Judging salesforce.com to have the best customization capabilities, as well as state-of-the-art functionality to manage and track a full range of customer interactions, PC Magazine's independent testing laboratory gave salesforce.com the edge over competing solutions reviewed in the July issue of the magazine.

Salesforce.com previously received "Editors' Choice" for its offline edition in 2003, as well as 2002 honors for the top online CRM solution.

"Salesforce.com's power emerged most clearly when we customized our installation," stated PC Magazine in its "Editors' Choice" review. "We were particularly impressed with salesforce.com's expanded customization capabilities and salesforce.com Studio, which lets administrators extend salesforce.com's capabilities without programming."

Salesforce.com Studio empowers the business administrator to fully customize CRM, including the creation of custom objects and tabs, without programming. In addition, the sforce on-demand platform delivers complete programmatic customization, integration and extension for CRM.

PC Magazine also lauded salesforce.com for many of its new feature advances, including new product and price-book management support, tools for finding and merging duplicate data, contract tracking with workflow capabilities and renewal reminders, campaign and lead management capabilities and strong offline functionality.

"If you're looking for a comprehensive on-demand CRM tool that can streamline your sales and support processes, salesforce.com is an excellent choice," PC Magazine concluded.

Salesforce.com has won the Codie Award for Best CRM Solution for the past three years and was a recipient of Gartner CRM Excellence Awards in 2003. Aberdeen Group honored salesforce.com with three consecutive Top 10 CRM Implementation awards from 2001-2003. InfoWorld named salesforce.com a 2004 Technology of the Year, as well as Best Hosted Application.

About Salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com/ap/.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/ap/, or call 800 1301 448 (Singapore) or 800 967 655 (Hong Kong) or +65 6302 5700.