Wins "Editors' Choice" from PC Magazine Three Years in a Row

Unmatched customization capabilities make the top-rated on-demand CRM solution in independent testing

SAN FRANCISCO, Calif. — August 5, 2004 — (NYSE: CRM), the market and technology leader in customer relationship management (CRM) on-demand, today announced that Enterprise Edition has received "Editors' Choice" honors from PC Magazine as the top on-demand CRM solution. Judging to have the best customization capabilities, as well as state-of-the-art functionality to manage and track a full range of customer interactions, PC Magazine's independent testing laboratory gave the edge over competing solutions reviewed in the July issue of the magazine. previously received "Editors' Choice" for its offline edition in 2003, as well as 2002 honors for the top online CRM solution.

"'s power emerged most clearly when we customized our installation," stated PC Magazine in its "Editors' Choice" review. "We were particularly impressed with's expanded customization capabilities and Studio, which lets administrators extend's capabilities without programming." Studio empowers the business administrator to fully customize CRM, including the creation of custom objects and tabs, without programming. In addition, the sforce on-demand platform delivers complete programmatic customization, integration and extension for CRM.

PC Magazine also lauded for many of its new feature advances, including new product and price-book management support, tools for finding and merging duplicate data, contract tracking with workflow capabilities and renewal reminders, campaign and lead management capabilities and strong offline functionality.

"If you're looking for a comprehensive on-demand CRM tool that can streamline your sales and support processes, is an excellent choice," PC Magazine concluded. has won the Codie Award for Best CRM Solution for the past three years and was a recipient of Gartner CRM Excellence Awards in 2003. Aberdeen Group honored with three consecutive Top 10 CRM Implementation awards from 2001-2003. InfoWorld named a 2004 Technology of the Year, as well as Best Hosted Application.

About is the world’s largest provider of customer relationship management (CRM) software. For more information about (NYSE: CRM), visit:

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase applications should make their purchase decisions based upon features that are currently available. has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit, or call 800 1301 448 (Singapore) or 800 967 655 (Hong Kong) or +65 6302 5700.