iSelect Gains Single View of the Customer with Salesforce

iSelect chooses Salesforce for its next phase of growth and product innovation

SYDNEY, Australia — 26 July, 2016—Salesforce (NYSE: CRM), the Customer Success Platform and

world's #1 CRM company, today announced that iSelect -- Australia’s leading destination for personalised

comparison and expert advice across insurance, utilities and personal finance products -- has signed a

multimillion dollar deal to deploy Salesforce Service Cloud across its business.

The transformative decision involves the deployment of Salesforce Service Cloud licenses across

iSelect’s entire business. For the first time, all customer service agents will have a single view of their

customers and the ability to cross-serve their existing and soon-to- expand product suite.

The Service Cloud will replace seven separate customer relationship management (CRM) systems that

iSelect activated during its early years as a startup. As the business looked towards its next phase of

growth, it identified the need for a technology platform that could centralise its customer information and

scale to build out its product offering.

“At iSelect, we’re all about making life easier for our customers and helping them take care of those

boring but important life admin tasks it’s easy to keep putting off,” said Scott Wilson, CEO, iSelect. “Using

Salesforce enables us to provide Australians with an even more effortless customer experience. We’re

confident that Salesforce’s Customer Success Platform, combined with our passionate and innovative

team here at iSelect, will power our next phase of growth.”

As part of the company’s transformation and growth roadmap, iSelect is committed to rolling out a three-

phase program. The first phase will focus on the implementation of the Salesforce Service Cloud to

achieve a single, 360-view of the customer. The following phases will further leverage the power of the

platform to develop new apps and vertical capabilities, and empower product innovation across iSelect’s

customer and partner ecosystem, which will leverage Salesforce Community Cloud.

“iSelect is a market disruptor, founded on the notion of delivering the best possible option to the end

customer - a value that aligns with Salesforce’s focus on customer success,” said Tom Karemacher, Area

VP Commercial Sales, Salesforce APAC. “We are very excited to help iSelect fuel the company’s next

phase of growth. By having a single view of the customer, iSelect will be able to continue delivering the

best outcomes for its customers across a range of products and services.”

About iSelect

iSelect is Australia’s leading destination for personalised comparison and expert advice across a wide

range of insurance, utilities and personal finance products. iSelect’s team of highly-trained advisers give

customers the confidence to make the right choice when it comes to some of life’s most important

financial decisions. To see how we help our customers always get it right, visit www.iselect.com.au

About Salesforce

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with

their customers in a whole new way. For more information about Salesforce (NYSE: CRM), visit

www.salesforce.com.

Any unreleased services or features referenced in this or other press releases or public statements are

not currently available and may not be delivered on time or at all. Customers who purchase Salesforce

applications should make their purchase decisions based upon features that are currently available.

Salesforce has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New

York Stock Exchange under the ticker symbol “CRM.” For more information please visit

http://www.salesforce.com, or call 1-800- NO-SOFTWARE.

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About Salesforce.com

Salesforce.com is the world’s largest provider of customer relationship management (CRM) software. For more information about salesforce.com (NYSE: CRM), visit: www.salesforce.com/au/.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM.” For more information please visit http://salesforce.com/au/, or call 1800 667 638 (Australia) or 0800 450 064 (New Zealand).