Salesforce Newsroom - Salesforce

Why AI Pilots Fail

Agentforce Astro

Agentic Enterprise

Test, Learn, Iterate: Lessons from Five Real-World Agentforce Rollouts

Nov 06, 2025

Businesses Share How They Use AI to Meet People Where They Are

Customer Success

How Businesses Use AI to Meet People Where (and When) They Are

Nov 03, 2025

AUM Biotech on Agentforce and SDR Agent

AI

How a Small BioTech Firm is Using Agentic AI to Take on Industry Giants

Sep 18, 2025

Customer Success

Williams-Sonoma, Inc. Deploys Salesforce Agentforce 360 Across Its Brand Portfolio, Elevating Its Premium Customer Support and Experiences to the Next Level

Oct 14, 2025

Vonage Taps Salesforce Agentforce and Data Cloud for Sales and Service

Customer Success

Vonage Advances Agentic Enterprise Transformation with Salesforce to Lead in Customer Value Creation

Oct 08, 2025

Pepsi

Agents

PepsiCo Leverages Salesforce’s Agentforce to Advance AI Agenda

Jun 24, 2025

Agentic Enterprise Announcement

Agentic Enterprise

Welcome to the Agentic Enterprise: With Agentforce 360, Salesforce Elevates Human Potential in the Age of AI

Oct 13, 2025

Story: Vibe Coding Demo

Dreamforce

‘Vibe Coding’ Is Real — Watch It Happen Live

Oct 24, 2025

Woman utilizing AI Voice Agent features on her cellphone.

Agents

How Voice AI Is Reshaping the $135 Billion Call Center Industry

Oct 14, 2025

Salesforce and OpenAI announce strategic partnership expansion.

Salesforce Partners

Salesforce and OpenAI Partner Across Enterprise Work and Commerce

Oct 14, 2025

Latest News & Insights

Main square in Mexico City.

Real Estate

Salesforce Accelerates Agentic Enterprise Transformation in Latin America with New Mexico City Office and Global Delivery Center

Why AI Pilots Fail

AI

Why 95% of AI Pilots Fail — and What the Other 5% Do Differently

Agentforce Astro

Customer Success

How Businesses Use AI to Turn Tedious Tasks into Happy Customers

Spindle AI

Mergers and Acquisitions

Salesforce Signs Definitive Agreement to Acquire Spindle AI

Agentforce Astro

Agentic Enterprise

Test, Learn, Iterate: Lessons from Five Real-World Agentforce Rollouts

More News & Insights

Media Resources

Executive Leadership

Investor Relations

Research Reports

More Customer Success Stories

Customer Success

Williams-Sonoma, Inc. Deploys Salesforce Agentforce 360 Across Its Brand Portfolio, Elevating Its Premium Customer Support and Experiences to the Next Level

Oct 14, 2025

Vonage Taps Salesforce Agentforce and Data Cloud for Sales and Service

Customer Success

Vonage Advances Agentic Enterprise Transformation with Salesforce to Lead in Customer Value Creation

Oct 08, 2025

View of Engine's hotel booking website on a laptop.

Agents

Meet Eva, Engine’s Agentic Concierge That’s Setting the Table for a Revolution in Hospitality

Aug 08, 2025

Pepsi

Agents

PepsiCo Leverages Salesforce’s Agentforce to Advance AI Agenda

Jun 24, 2025

Customer Success

How a Texas Boomtown Used AI to Reinvent City Government

Featured Stories

Agents

From Pilot to Playbook: What We Learned from Our First Year Using Agentforce

Screenshots displaying different AI Agent interactions.

Agentic Enterprise

How Much Free Will Should Your AI Agents Have?

Oct 13, 2025

Woman utilizing AI Voice Agent features on her cellphone.

Agents

How Voice AI Is Reshaping the $135 Billion Call Center Industry

Oct 14, 2025

Agentic Enterprise architecture

Agentic Enterprise

Why CIOs Must Architect for the Agentic Enterprise

Oct 13, 2025

AI Agent Artisans

Future of Work

From Coders to Crafters: The New Identity of Developers in the Agentic Enterprise

Oct 02, 2025

Latest Research

84%

84% of data and analytics leaders say their data strategies need a complete overhaul before their AI ambitions can succeed.

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State of Data and Analytics

67%

67% of data and analytics leaders feel pressure to implement AI quickly.

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State of Data and Analytics

89%

89% of data and analytics leaders with AI in production say they’ve experienced inaccurate or misleading AI outputs.

Show more …

State of Data and Analytics

As a very small company with ambitious dreams… AUM BioTech benefits immensely from Agentforce and how Salesforce is giving small businesses a fighting chance to compete in this fast-paced, competitive environment.

Veenu Aishwarya

CEO, AUM BioTech

From How a Small BioTech Firm is Using Agentic AI to Take on Industry Giants

AUM Biotech on Agentforce and SDR Agent

More News & Insights

Graphic celebrating 10 years as a leader in Digital Commerce.

Commerce

Salesforce Named a Leader in Gartner® Magic Quadrant™ for Digital Commerce for the 10th Consecutive Year

Nov 06, 2025

Tropical fish swimming in the ocean.

Sustainability News & Stories

Salesforce Scales Water, Forest, and Ocean Initiatives to Build Resilience for Communities Across Latin America

Nov 06, 2025

Data and Analytics Trends for 2026

Data

Study: 84% of Technical Leaders Need Data Overhaul for AI Strategies to Succeed

Nov 04, 2025

Businesses Share How They Use AI to Meet People Where They Are

Customer Success

How Businesses Use AI to Meet People Where (and When) They Are

Nov 03, 2025

Leaders on AI ROI

Agentic Enterprise

The Agentic Enterprise Takes Shape: Six Leaders on AI ROI

Oct 27, 2025

Story: Vibe Coding Demo

Dreamforce

‘Vibe Coding’ Is Real — Watch It Happen Live

Oct 24, 2025

Five Key Takeaways from Dreamforce 2025

Dreamforce

Five Key Takeaways from Dreamforce 2025

Oct 22, 2025

Agentic Enterprise

How Williams-Sonoma Inc, Indeed & Heathrow Airport are Improving Customer Experience with Agentic AI

Oct 21, 2025

the agentic wave

Agents

The Agentic Wave

Oct 20, 2025

Salesforce Ventures Deploys Over $850M of Its $1B AI Fund

Ventures

Salesforce Ventures Deploys Over $850M of Its $1B AI Fund to Back the AI Revolution

Oct 16, 2025

Salesforce, Google Expand Partnership with Agentforce 360, Gemini

Salesforce Partners

Salesforce and Google Expand Strategic Partnership with Deeper Integrations Across Agentforce 360 and Gemini Enterprise

Oct 16, 2025