Salesforce Newsroom - Salesforce

2026 Predictions

How AI Agents Can Reshape the Modern Enterprise

Agentic Enterprise

Beyond the Org Chart: How AI Agents Could Finally Reshape the Modern Enterprise

Nov 21, 2025

Srini Tallapragada, President and Chief Engineering & Customer Success Officer discusses why AI pilots fail

AI

Why 95% of AI Pilots Fail — and What the Other 5% Do Differently

Nov 12, 2025

Agentforce Astro

Agentic Enterprise

Test, Learn, Iterate: Lessons from Five Real-World Agentforce Rollouts

Nov 06, 2025

Businesses Share How They Use AI to Meet People Where They Are

Customer Success

How Businesses Use AI to Meet People Where (and When) They Are

Nov 03, 2025

AUM Biotech on Agentforce and SDR Agent

AI

How a Small BioTech Firm is Using Agentic AI to Take on Industry Giants

Sep 18, 2025

Customer Success

Williams-Sonoma, Inc. Deploys Salesforce Agentforce 360 Across Its Brand Portfolio, Elevating Its Premium Customer Support and Experiences to the Next Level

Oct 14, 2025

Vonage Taps Salesforce Agentforce and Data Cloud for Sales and Service

Customer Success

Vonage Advances Agentic Enterprise Transformation with Salesforce to Lead in Customer Value Creation

Oct 08, 2025

Pepsi

Agents

PepsiCo Leverages Salesforce’s Agentforce to Advance AI Agenda

Jun 24, 2025

Agentic Enterprise Announcement

Agentic Enterprise

Welcome to the Agentic Enterprise: With Agentforce 360, Salesforce Elevates Human Potential in the Age of AI

Oct 13, 2025

Woman utilizing AI Voice Agent features on her cellphone.

Agents

How Voice AI Is Reshaping the $135 Billion Call Center Industry

Oct 14, 2025

Latest News & Insights

Creative graphic with icons of cartoon agents communicating.

Agents

The A2A Semantic Layer: Building Trust into Agent-to-Agent Interaction

2026 Predictions

Agentic Enterprise

The Future of AI Agents: Top Predictions and Trends to Watch in 2026

How AI Agents Can Reshape the Modern Enterprise

Agentic Enterprise

Beyond the Org Chart: How AI Agents Could Finally Reshape the Modern Enterprise

Main stage at Agentforce Success for All in Oakland

AI

In Push to Democratize Agentic AI, Salesforce Launches ‘Agentforce Success for All’ Event in Oakland

Exterior view of the United States capitol building.

Awards and Recognition

Salesforce Named a Leader in IDC MarketScape for National Civilian Government AI-Powered Personalized Digital Experiences

More News & Insights

Media Resources

Executive Leadership

Investor Relations

Research Reports

More Customer Success Stories

Businesses Share How They Use AI to Meet People Where They Are

Customer Success

How Businesses Use AI to Meet People Where (and When) They Are

Nov 03, 2025

AUM Biotech on Agentforce and SDR Agent

AI

How a Small BioTech Firm is Using Agentic AI to Take on Industry Giants

Sep 18, 2025

Customer Success

Williams-Sonoma, Inc. Deploys Salesforce Agentforce 360 Across Its Brand Portfolio, Elevating Its Premium Customer Support and Experiences to the Next Level

Oct 14, 2025

Vonage Taps Salesforce Agentforce and Data Cloud for Sales and Service

Customer Success

Vonage Advances Agentic Enterprise Transformation with Salesforce to Lead in Customer Value Creation

Oct 08, 2025

Customer Success

How a Texas Boomtown Used AI to Reinvent City Government

Featured Stories

Agents

From Pilot to Playbook: What We Learned from Our First Year Using Agentforce

Screenshots displaying different AI Agent interactions.

Agentic Enterprise

How Much Free Will Should Your AI Agents Have?

Oct 13, 2025

Woman utilizing AI Voice Agent features on her cellphone.

Agents

How Voice AI Is Reshaping the $135 Billion Call Center Industry

Oct 14, 2025

Agentic Enterprise architecture

Agentic Enterprise

Why CIOs Must Architect for the Agentic Enterprise

Oct 13, 2025

AI Agent Artisans

Future of Work

From Coders to Crafters: The New Identity of Developers in the Agentic Enterprise

Oct 02, 2025

Latest Research

84%

84% of data and analytics leaders say their data strategies need a complete overhaul before their AI ambitions can succeed.

Show more …

State of Data and Analytics

67%

67% of data and analytics leaders feel pressure to implement AI quickly.

Show more …

State of Data and Analytics

89%

89% of data and analytics leaders with AI in production say they’ve experienced inaccurate or misleading AI outputs.

Show more …

State of Data and Analytics

As a very small company with ambitious dreams… AUM BioTech benefits immensely from Agentforce and how Salesforce is giving small businesses a fighting chance to compete in this fast-paced, competitive environment.

Veenu Aishwarya

CEO, AUM BioTech

From How a Small BioTech Firm is Using Agentic AI to Take on Industry Giants

AUM Biotech on Agentforce and SDR Agent

More News & Insights

Salesforce Releases 2025 Cyber Week Predictions

Commerce

Salesforce Data: Amid Record-Breaking Cyber Week, AI Agents Expected to Influence $73B in Sales

Nov 20, 2025

View of observability tools in Agentforce Studio on a laptop.

Analytics

Salesforce Deepens Observability in Agentforce 360, Giving Every Team Continuous AI Performance Insight and Optimization

Nov 20, 2025

Salesforce Shares ‘Always On AI’ Customer Stories

Customer Success

For These Companies, Always-On AI Is a Matter of Course

Nov 19, 2025

IT professional works at a laptop.

AI

ASGN and Salesforce Announce 360-Degree Partnership to Deliver AI Solutions Across Enterprise Platforms

Nov 18, 2025

Salesforce completes acquisition of Informatica

Data

Salesforce Completes Acquisition of Informatica

Nov 18, 2025

View of Riyadh, Saudi Arabia at night.

Company News

Salesforce Saudi Arabia Launches, Operationalizing $500 Million Investment to Advance Vision 2030

Nov 18, 2025

CIO Trends for 2026

Agents

AI Adoption Skyrockets 282% as CIOs Enter the Era of Scale — but Trust Becomes the New Bottleneck

Nov 17, 2025

Computer showing new Agentforce Commerce capabilities.

Commerce

Salesforce Unveils Agentforce Commerce Capabilities as AI Assistants Grow Retail Traffic Volumes by 119%

Nov 17, 2025

Why AI Literacy is Critical to Agentic AI Collaboration

Future of Work

Why AI Literacy Is the Next Essential Skill for Workers

Nov 14, 2025

Salesforce AI Research Introduces eVerse

Agents

Salesforce AI Research Introduces eVerse, a Simulation Environment for Enterprise-Ready Voice and Text Agents

Nov 14, 2025

Salesforce 2025 State of Service Report

AI

AI Expected to Resolve Half of Service Cases by 2027, Data Shows

Nov 13, 2025