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2026 Predictions: Six Trends Shaping the Future of ASEAN Businesses

Discover how ASEAN businesses are leapfrogging to the agentic era in 2026 and redefining work through human-agent collaboration.

Salesforce Staff

New customer service research reveals how ASEAN businesses are navigating AI adoption and future-proofing service.

Salesforce Staff

SMBs that embrace agentic AI, streamline their tech, and prioritise secure data will drive the region’s future economy.

Salesforce

Explore how data transformation empowers ASEAN businesses to unlock AI potential, improve decision-making, and drive customer success.

Two people at work looking at a computer screen.

Tyler Ng

Explore how employees are actually using AI to transform their everyday work. No hypothetical hype. Just real-world stories.

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Learn how SaaS CRM solutions can transform small and growing businesses — now powered by AI.

Illustration of a mascot representing Agentforce on a blue background with marketing elements and icons.

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Agentforce allows marketers to forge deeper relationships, from personalised conversations to proactive retention strategies. Here's how.

Team members gather around a clipboard with tips to get started with AI agents.

Salesforce Staff

Success with Agentforce requires the right people, data, and strategy. Our customer success experts share their tips to help you get started.

[Illustration] An AI agent provides B2B customer service

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Agentforce tackles intricate queries and more on its own to transform your B2B customer service.

Salesforce Staff

A strong data governance strategy will make your organisation more transparent, more collaborative and more intentional in how it makes use of its most strategic asset.

Illustration showcasing Agentforce for small business by Salesforce

Salesforce Staff

Learn how Agentforce supports your small business by simplifying tasks, improving efficiency, and helping you grow faster.

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