Resilience and Other Takeaways From Salesforce Live: Asia 2022

Salesforce Live: Asia 2022 was a day of inspiration, innovation, and celebration! It brought our ASEAN community of Trailblazers, industry leaders and partners together virtually to share inspiring stories. We discussed a wide range of topics — from building trust and resilience, to committing to a sustainable future. Trailblazers also shared transformational tales of customer success and career change. You can now experience Salesforce Live: Asia 2022 on-demand.

Here are the key highlights:

Resilience to fuel recovery and growth

One of the greatest takeaways from Salesforce Live: Asia 2022 is around how successful teams build resilience. By fostering personal and organisational resilience, businesses can achieve greater fulfilment and success. This year, we invited bestselling author Simon Sinek and Chin Yin Ong, Chief People Officer at Grab, to share insights on how building resilience helps individuals and organisations on their growth journey. 

At an organisational level, connectedness is the foundation of resilience. Chin Yin shared that in today’s hybrid workspace, Grab leaders make a concerted effort to reconnect with their employees, merchants, and consumers to understand their needs. “We’re now starting with our teams to rebuild a lot of the social bonds that have weakened,” Chin Yin said. Bringing people together is the first step towards building resilient teams. 

Simon also emphasised the importance of an ‘infinite mindset’ in developing both personal and organisational resilience. Having an infinite mindset means approaching solutions to problems with a spirit of service, and understanding that helping others also helps us grow. “When we see people as human, it not only builds resilient individuals, but definitely contributes to building resilient organisations,” Simon remarked. Only with empathy and trust, can teams build resilience and come together to solve complex problems. 

The Salesforce community continues to ‘do well and do good’

In his keynote, Sujith Abraham, Salesforce Senior Vice President and General Manager for ASEAN, took us through some key milestones from the last 12 months. By working closely with our Salesforce community, we empower organisations to do well and do good. Guided by our core values, we put trust in our people and products, support customer success, champion innovation, and promote equality for all. 

We are also fully committed to stepping up for our planet and giving back to our communities. Aligning our business with the newly unveiled core value — sustainability, we embrace business as a platform for change and believe success is for everyone on Earth and the planet itself.

How ASEAN businesses are crafting the ‘wow’ experience

Salesforce solutions continued to empower businesses in an increasingly connected world. Cecily Ng, SVP & GM Singapore, showed us how Salesforce solutions are helping Tokopedia craft a seamless connected customer experience. By leveraging Customer 360, Service Cloud, and Slack, their service agents are promptly resolving cases and keeping customers up to date throughout the process.

Boxian Tan, Co-founder and Chief Product Officer of Ninja Van Group, shared how Salesforce solutions help to boost their business performance. Sales Cloud empowers their remote teams with timely and accurate information, leading to significantly higher conversion rates. This improvement in sales experience helped Ninja Van Group emerge stronger from the challenges of the pandemic.

How a Trailblazer transformed her career

Jia Ying Lee is a Singapore-based Trailblazer. With no prior experience in technology, Jia Ying was enrolled in the Professional Conversion Program by her employer to upskill on Salesforce. This helped her take on the role of People Technology Analyst, and she now builds automated workflows, including Slack bots, to empower employees globally. For people looking to transform their careers, she advised, “Don’t stop learning; seize any formal learning opportunities available,and teach your newly acquired skills to someone else.”

Jia Ying was awarded a Golden Hoodie for transforming her career and sharing her learnings with others. 

Pathway to sustainability

Naomi Rajendram, Head of Salesforce ASEAN, Accenture, talked to Stephanie Goveas, Regional Vice President, Alliances at Salesforce, about how Net Zero Cloud is at the centre of Accenture’s sustainability journey. Naomi shared how ASEAN businesses can chart their pathway to sustainability. “First, understand what sustainability means to your organisation,” advised Naomi. “If net zero is your focus, know what your current emissions are and get access to accurate data.”

“Then, set appropriate science-based targets. Put a price on carbon emissions and get your teams to focus on immediate reduction. And third, track your progress. Get data-driven insights to drive your sustainability.”

Salesforce Live: Asia 2022 was a celebration of ideas, innovation  and inspiring stories  from the ASEAN community. Thank you to our Trailblazers, industry partners, and thought leaders for sharing their insights and learnings. 

Watch Salesforce Live: Asia 2022 on demand.