![[Illustration] A manager and an AI agent review unified data in a contact centre.](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2025/08/Contact-Center-Trends-1500x844-2.jpg?w=300)
AI is turning the contact centre into a customer engagement centre — unifying data, knowledge, and channels.
author name
Ashish Seth
author title Vice President of Product Management for Salesforce Service Cloud
My Background
Ashish Seth is Vice President of Product Management for Salesforce Service Cloud, building solutions that bring humans and AI agents together to deliver awesome customer experiences.
