Identify your service strategy and see how AI agents can be better together with your service team
author name
Matt Kravitz
author title VP, Service Cloud Product Management, Salesforce
My Background
I'm a Salesforce VP of Service Cloud Product Management and former customer service leader at Disney Streaming (Disney+ and Hulu).
My Expertise
I've worked with some of the world’s most interesting and complex organisations to help them deliver service excellence. I'm also the creator of the Service Cloud: Good to Great Framework.
When I'm Not Writing ...
I've worked with some of the world’s most interesting and complex organizations to help them deliver service excellence. I'm also the creator of the Service Cloud: Good to Great Framework.
