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Designer Blog What is Conversation Design and How Does It Shape AI’s Behaviour? Yvonne Gando October 16, 2025 Beyond the prompt, understanding human communication patterns enables you to build holistic AI experiences users can trust. Best Practices Developer Artificial Intelligence
Small Business Blog The Best Collaboration Tool for Startups? Slack, Hands Down Salesforce Staff October 15, 2025 Turn team collaboration into a superpower with Slack. Best Practices Collaboration Startups
Small Business Blog 14 Apps for Startups and Small Businesses to Scale Fast Caylin White Kyle Place October 10, 2025 These top apps help you save time and stay organised — see how SMBs are managing sales, marketing, service, and commerce all together. Best Practices Startups Small Business
Service Cloud Blog How to Succeed with AI to Reshape Customer Service Roles Michael Maoz October 8, 2025 AI is redefining how customer service gets done and opening new doors. Service Cloud Best Practices Service
Service Cloud How to Build Humane AI: A Guide for Customer Service Leaders Michael Maoz October 8, 2025 How can service leaders adopt AI without losing the human touch? Start with empathy, trust, and a people-first approach. Service Cloud Best Practices Service
Artificial Intelligence Better Data, Smarter AI: The Key Role of a Data Governance Framework Lars Martinsson September 2, 2025 With a data governance framework, you can take control of your data, build trust, and achieve your agentic AI goals. Salesforce Platform CIO Best Practices
Agentforce 3 Tips to Set Up Your AI Agent for Better Performance Salesforce Staff July 17, 2025 Discover how we used high-quality data and smart guardrails to set up our AI Agent to be a game-changer for customer service. Best Practices Data Culture Data
Service Cloud AI for Customer Success (KPIs and Tools) Salesforce Staff June 30, 2025 Redefining AI In Customer Success: Discover how to drive engagement, retention, and improved customer satisfaction. Service Cloud Best Practices CIO
Service Cloud Want to Maximise Revenue and Cut Costs? Align Your Sales and Service Teams Salesforce Staff June 17, 2025 With one central platform between sales and service, productivity goes up, costs go down, and shared insights can lead to upsell opportunities. Business As A Platform For Change Service Cloud Best Practices
Agentforce 8 Questions to Build Your First Agentforce Use Case Salesforce Staff June 4, 2025 Find out how a well-planned use case workshop can help you make the most of Agentforce. Here are the questions we use to guide our customers. Automation Best Practices Data