Beyond the prompt, understanding human communication patterns enables you to build holistic AI experiences users can trust.
These top apps help you save time and stay organised — see how SMBs are managing sales, marketing, service, and commerce all together.
![[Illustration] A customer service rep works with an AI agent in a contact center](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2025/07/Reshaping-customer-service-roles-with-AI_Article-2_1500x844.jpg?w=300)
AI is redefining how customer service gets done and opening new doors.
![[Illustration] An AI agent high-fives a female customer service rep.](https://www.salesforce.com/ap/blog/wp-content/uploads/sites/8/2025/07/Give-Humans-AI-That-is-Humane_-1500x844-1.jpg?w=300)
How can service leaders adopt AI without losing the human touch? Start with empathy, trust, and a people-first approach.
With a data governance framework, you can take control of your data, build trust, and achieve your agentic AI goals.
Discover how we used high-quality data and smart guardrails to set up our AI Agent to be a game-changer for customer service.
Redefining AI In Customer Success: Discover how to drive engagement, retention, and improved customer satisfaction.
With one central platform between sales and service, productivity goes up, costs go down, and shared insights can lead to upsell opportunities.
Find out how a well-planned use case workshop can help you make the most of Agentforce. Here are the questions we use to guide our customers.
